Voco James Newbury Hudson Valley

The hotel is beautiful the staff was great. The hotel was very peaceful and pleasant. Only issue I had was the sink. The water wouldn’t shut off and the sink wasn’t draining correctly. I wished they would’ve fixed it and addressed it. They never even made a note of it like they said they would when we checked out.

Beautiful Hotel. Staff very pleasant. Only issue was making the reservation I didnt realize they charge for a second person because I left that as my primary response. Clear your search if you are traveling solo.

I just love the esthetics of the hotel and the warm and great customer service I received upon arrival. The room was comfortable, clean and relaxing with a beautiful lake view.

Simply beautiful The room was perfect and even smelled wonderful upon entering. The decor was perfect and the staff was friendly and efficient.

I enjoyed an overnight stay. Our room was very clean and comfortable. We had dinner at Patrick Henry next door and the food was great. The hotel breakfast choices were fine with us because we don’t eat a lot in the morning. We would definitely go back.

We enjoyed our stay. Property is new, with modern design, very clean. Friendly staff. Onsite restaurant is excellent. The only thing that was not so great was breakfast, as the food selection was very limited (and it seemed as if there was not enough, as they ran out of some items early)/

Bad experience with check in and reservation with ******* mostly to blame. The original booking through ******* was cancelled as the credit card was incorrectly sent over. I wasnt notified so the originial reservation for 2 days was cancelled and only 1 day sas available. Staff at hotel was emotionless, not helpful at all, and lacked empathy.

Nice, new hotel in a very quiet town, Coxsackie. My expectations were high and weren’t meant because the room I had booked and paid for almost a month in advance was not given to me. I paid for a Deluxe room which comes with jetted tub. Given the reason of this stay, that feature was important. I was told that room was sold out after sending me upstairs to a “basic” room. A room that was 1 floor below the hotel’s 5th Floor restaurant which all we heard were the sounds of chairs and tables screeching from the ceiling! Also, I was offered a round of drinks “on the house” but I don’t drink. The experience had potential and I was disappointed that it the most important part of this stay wasn’t met.

Overall, our stay was pleasant. The hotel is still very new. I believe only a few months old. So most, if not all its furnishings are still brand new. The hotel is well kept. Very Clean, including our room. The Staff, especially the Front Office guy who checked us in was very nice. He provided us information for a good place for dinner nearby since none was offered at the hotel that evening. He was also the one who brought us bed linen and extra towel for my daughter who used the pullout couch. Yes, our stay was pleasant but it was far from perfect, As I mentioned, the hotel is brand new. There was a very strong odor of "new construction smell" Not a pleasant one. Smelled of paint and plaster. The walls were thin that we could hear the occupants of the next room. Their conversation and the tv show they were watching. The utility panel on the ceiling above the closet/mini fridge was left open. One of the towels was very worn out and torn. Breakfast was included but we wished they offered more items. Overall our stay wasn't bad. Friendly Staff. Very good service. We plan to come back for future stays..