The receptionist was very friendly, she upgraded us to a bigger room. The room was clean, I can’t believe for this price the hotel was so nice and convenient
翻訳
ゲスト
ベーシック ダブルルーム
宿泊時期: 2026年6月
一人旅
21件の口コミ
9.5/10
素晴らしい
投稿日: 2026年7月8日
I booked a basic double room in the Lodge. The room was fine at this price point, clean and the bed was comfortable. The reception staff were very helpful and the bar had a good range of food options on the menu. The location is very close to Gatwick Airport, and the hotel had plenty of free parking, just register your number plate at the reception.
翻訳
Steve&Ally C
スタンダードロッジ
宿泊時期: 2026年6月
夫婦・カップル
1件の口コミ
7.5/10
投稿日: 2026年7月8日
Accommodation was basic but functional and clean ,good access from motorway. Good onsite facilities.
翻訳
ゲスト
スタンダードロッジ
宿泊時期: 2026年5月
出張
1件の口コミ
6.0/10
投稿日: 2026年6月9日
Terrible attitude from the front desk staff. The clerk managed to mix up the rooms allocated to our party and then, rather arrogantly, blamed us for swapping rooms, when in reality I had to change rooms because the heater in the original room was not working.
I even apologised in case there had been any misunderstanding after a long journey, but instead of trying to resolve the situation professionally, she replied that she was also tired. To make matters worse, it later became clear that the confusion stemmed from the room allocation system itself, with room numbers being noted on a piece of paper with handwritten markings.
If it had not been for the other member of staff, who remained calm, understanding, and helpful throughout, I would have packed my belongings and left immediately.
This is simply not the right way to treat paying guests. Customer service should focus on resolving problems, not shifting blame. Unfortunately, this experience left a very negative impression of what could otherwise have been a pleasant stay
翻訳
KatieP26
スタンダード ツインルーム
宿泊時期: 2026年5月
ファミリー
1件の口コミ
9.5/10
素晴らしい
投稿日: 2026年6月3日
It's quick and easy to get to Gatwick airport from this hotel. It's very basic but has what you need for a short stay.
翻訳
Azudin
ベーシック ダブルルーム
宿泊時期: 2026年4月
夫婦・カップル
5件の口コミ
5.0/10
投稿日: 2026年5月25日
We paid for a basic double room with breakfast and ended up with the lodge room. It was tiny, couldnt open up our cases.
The toilet roll holder was missing the holder and toilet roll keep falling to the ground.
Room smelt damp upon entering.
As it was a warm day, couldnt sleep well. There was no air conditioning nor a fan. It was so warm.
Would not recommend it to any of my friends.
翻訳
Spaceboy
スタンダードダブルルーム
宿泊時期: 2025年10月
一人旅
15件の口コミ
8.5/10
とても良い
投稿日: 2026年1月30日
The service was very good as we arrived very late. Was helpful and nice.
Easy stay and drive to the airport
The bar look big and nice, closed when got there ooo well
Nice size room
翻訳
ゲスト
スタンダードロッジ
宿泊時期: 2026年2月
出張
29件の口コミ
10/10
とても素晴らしい
投稿日: 2026年3月13日
Very nice accommodation
翻訳
ゲスト
ベーシック ダブルルーム
宿泊時期: 2026年5月
一人旅
4件の口コミ
9.0/10
非常に良い
投稿日: 2026年6月22日
I have stayed before and will again, affordable and pleasant, great breakfast