You cannot go wrong with a Four Seasons Hotel- the level of service is impeccable. You pay a premium for it and this hotel was absolutely no exception. Perhaps the friendliest staff we have ever encountered. (a special shout out to Cindy at the adults pool- what a lovely time we had with her!) I wanted to give this property 5 stars as it truly is a wonderful property, but for the price, I had to take off a star. We decided to stay in a plunge pool room which was lovely- but these rooms were far from the hub of the hotel, which meant we had to rely on golf carts all day. And while the response on the app was quite quick there was times it wasnt and it was a bit frustrating (between the heat and hills of the property, much of the day it was out of the question to walk back and forth to our room) The property is very isolated- which is lovely but you're really stuck there. And since it's not a all inclusive, you're pay $$$$ for food and amenities all day. One thing that we found to be frustrating was that there was no quick grab food location. They had one in the morning till 11am but there needed to be a place to grab some food that don't require you sitting at a restaurant, pool or ordering in room. Fresh food like a sandwich, salad, etc would have been so lovely to have the option of. I know a small complaint but we found ourselves waiting long times for food service throughout the day. The spa left a lot to be desired. I got to the spa with plenty of time before my appt to use facilities but it was tiny, and very lacking. (Though the post spa food spread was lovely!) My spa treatment was fantastic (the volcanic scrub and massage) so no complaints. As for the room- it was huge and overall a wonderful stay. The bathroom could use some updating. Especially the toilet room- after staying at the Lanai property, and having the most magical bathroom experience, this was quite a let down. Felt like a 90s bathroom. The housekeeping was impeccable and so thorough. Overall we had a great time- but it's $$$$ from the food, to reserving a chair at the adult pool is $75 (and $750 for a cabana which is bananas.) But if you're looking for a wonderful property to relax and be pampered, this is a great option!
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