ブリック・ハウス・ダラット・ホテルに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Ms. Saki Kata****,Thank you for sharing your feedback about your stay with us. We truly regret that your experience did not meet your expectations and would like to address your concerns.Regarding the garden view room, we apologize if the location and design did not provide the level of warmth and brightness you were hoping for. Our rooms are built with specific architectural considerations, but we will take your comments into account to improve guest comfort. We are also sorry for any inconvenience caused by the lack of heating; additional blankets are always available upon request to ensure our guests are warm and comfortable.We understand your concerns about breakfast and will review the seating arrangement, temperature control, and variety of dishes to provide a better dining experience for our guests.As for the amenities such as a pool, gym, and ironing facilities, we would like to clarify that these services are not advertised on our platforms. We apologize if this caused any misunderstanding. Additionally, your comments about staff service are very important to us. We will address this with our team to ensure that our service standards meet and exceed guest expectations.We genuinely appreciate your feedback as it helps us improve. Despite your dissatisfaction, we hope you might consider staying with us again in the future so we can provide a better experience.Warm regards,Brick House Team

ホテルからの返信: Dear Ms. Saki Kata****,Thank you for sharing your feedback. We deeply regret to hear that your experience did not meet your expectations and would like to address the concerns you mentioned.Regarding the facilities such as a pool, gym, and in-room ironing board, we would like to clarify that these amenities are not listed as available on our booking platforms or official website. We strive to provide accurate descriptions of our offerings to ensure clarity for all our guests.For your security concerns, we assure you that all rooms are equipped with secure locks and safety measures in line with industry standards. We are sorry if the emergency exit door near your room caused any discomfort.As for our ironing service, it is offered as part of our additional services, with fees outlined transparently. We regret any inconvenience this may have caused and appreciate your understanding.We are continuously working to improve our staff training and service operations. Your feedback is a valuable opportunity for us to enhance our offerings and address areas where we can do better.Thank you for choosing us again for tonight, we hope you enjoy the beautiful garden view from your Superior Double room and have a restful night.Warm regards,Brick House Team

ホテルからの返信: お客様へ、この度は大変詳しく、心温まるレビューをいただき、誠にありがとうございます。ブリックハウスダラットホテルで素敵な思い出に残るひとときをお過ごしいただけたとのこと、心より感謝申し上げます。広々とした客室、便利なロケーション、そして特に美しい景色と常に変化する朝食メニューをお楽しみいただける4階のレストランにご満足いただけたとのこと、大変嬉しく思います。また、ご滞在中はスタッフ一同、温かいおもてなしと温かいおもてなしを提供できたことを大変嬉しく思います。テレビチャンネルに関するご意見にも感謝申し上げます。今後、より多くの国際チャンネルをご用意できるよう検討してまいります。またお越しいただける日を心よりお待ちしております。ブリックハウスダラットホテルより

ホテルからの返信: Dear Valued Customer,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us and enjoyed our breakfast and our friendly staff. We hope to have the opportunity to welcome you back very soon.Best regards, Brick House team.

ホテルからの返信: お客様へ、ご意見をお寄せいただきありがとうございます。客室の割り当てと廊下の状態に関してご不便をおかけしましたことを心よりお詫び申し上げます。客室タイプに関する明確な情報の提供がいかに重要であるかは理解しており、コミュニケーションの改善に努めてまいります。フロントデスクのお問い合わせにメッセージを使用することに関しては、お客様のご意見に感謝し、ゲストサービス体験を向上させる方法を検討いたします。お客様のご意見は私たちにとって貴重なものであり、今後、より良い体験を提供できるよう努めてまいります。よろしくお願いいたします。ブリック ハウス ダラット ホテル チーム

ホテルからの返信: Dear Valued Customer,Thank you for sharing feedback. Your warm words certainly made our day. Hearing that you enjoyed your stay makes us feel happy and proud of the hotel and the services we provide. We assure you that we will continue this way to create lasting memories for all our guests. We hope your next visit will be as pleasant as the previous one. Wish you all the best!Best regards, Brick House Dalat Hotel.

ホテルからの返信: Dear Valued Customer,Thank you for choosing us and share with us your thought. We are flattered to know that you enjoyed your stay with us and satisfied with our services. We look forward to continue being your choice of staying whenever you travel back to Da Lat. Have a great day!Best regards, Brick House team.

ホテルからの返信: Dear valued guest, Thank you for choosing Brick House Hotel as the vacation destination in Dalat. We are very pleased to receive your reviews about the hotel and also your sincere comments. We are so sorry to hear about your unexpected experiences during your stay. Your feedback will be transferred to the Engineering Department and F&B Department to improve our quality.We hope to welcome you and your family back to Brick House Dalat Hotel soon! Wishing you all the best and have a great day ahead.Yours Sincerely,Brick House Team.

ホテルからの返信: Dear Valued Customer,Thank you so much for taking the time to write a review for us. We are glad to know that you enjoyed your stay, satisfied with our services and most important to us is your recognition of our staff's effort. We hope to see you again on your next visit.Best regards, Brick House Dalat Hotel.

ホテルからの返信: Dear Valued Customer,Thank you for sharing feedback. Your warm words certainly made our day. Hearing that you enjoyed your stay makes us feel happy and proud of the hotel and the services we provide. We assure you that we will continue this way to create lasting memories for all our guests. We hope your next visit will be as pleasant as the previous one. Wish you all the best!Best regards, Brick House Dalat Hotel.

ホテルからの返信: Dear Valued Customer,Thank you so much for taking the time to write a review for us. We are glad to know that you enjoyed your stay, satisfied with our services and most important to us is your recognition of our staff's effort. We hope to see you again on your next visit.Best regards, Brick House Dalat Hotel.

ホテルからの返信: Dear Valued Customer,Thank you very much for choosing our property for your recent stay in DaLat. We are most appreciative of your positive feedback toward our products and services. We make sure we pass your comments to our staff and management team to let them know how you feel about us and provide them motivation to boost their effort to make our hotel better every day. Have a great day! And we look forward to seeing you soon in the future.Best regards, Brick House Dalat Hotel.

ホテルからの返信: Dear Valued Customer,Thank you so much for taking the time to write a review for us. We are glad to know that you enjoyed your stay, satisfied with our services and most important to us is your recognition of our staff's effort. We hope to see you again on your next visit.Best regards, Brick House Dalat Hotel.

ホテルからの返信: お客様各位、この度は当ホテルにご宿泊いただき、またご意見をお寄せいただき誠にありがとうございます。ご滞在中にご不便をおかけしましたことを心よりお詫び申し上げます。お部屋の清掃が行き届いておらず、フロントデスクまでご連絡いただき、代替のお部屋をご用意させていただいたとのこと、誠に申し訳ございません。今後、ハウスキーピングチームと連携し、よりスムーズなコミュニケーションを図ってまいります。また、外からの騒音やバスルームの不快な臭いによりご迷惑をおかけしたことについても、深くお詫び申し上げます。今後、お客様にご迷惑をおかけしないよう、これらの点について調査いたしますので、ご安心ください。重ねてお礼申し上げます。またお越しいただける機会がございましたら、より良いご滞在をご提供できるよう努めてまいります。ブリックハウスダラットホテル