Before arrival our communication was very smooth via WeChat. When we are about to arrive the hotel 15 mins before, we contacted the hotel via WeChat to pick up via their electric scooter since the old town does not allow cars to enter. The whole process of pick up till check in was very smooth. We are being given a detailed explanation of the room. During the night there’s even dessert to serve us in the room. Breakfast was very delicious. Overall experience is very good.