大理萬和永皓オーシャンビューホテル（洱海公園高速鉄道駅）に泊まった方の口コミ・宿泊体験

ホテルからの返信: 海外の皆様へ：こんにちは！シービューホテルをご利用いただき、貴重なご意見をお寄せいただき、誠にありがとうございます。当ホテルの環境、設備、サービスに問題があり、お客様に不快なご滞在をお約束してしまい、スタッフ一同、心よりお詫び申し上げます。まず、ご滞在中は、言葉の壁によるコミュニケーションの難しさから、交通手段の手配をお手伝いすることができませんでした。これは主に、お客様の団体様の人数に合わせてビジネスカーをご利用いただく必要があり、ビジネスカーの料金が通常のタクシーよりも高額だったため、お客様にご理解いただけない可能性を懸念したためです。そのため、現地の配車サービスのご利用をご提案させていただきました。また、当ホテルのハウスキーピングスタッフは英語が話せず、フロントデスクスタッフの英語力も限られているため、ご滞在中にコミュニケーションに問題が生じ、きめ細やかなサービスとサポートをご提供することができませんでした。この度は誠に申し訳ございません。当ホテルは、大理の海岸大通りの絶好のロケーションにあり、洱海からわずか一本道です。 3階のパブリックエリアには展望台があり、くつろぎのひととき、観光、写真撮影など、様々なシーンでご利用いただけます。1階には日本料理レストラン、3階には洋食レストランがあり、本格的なお料理をお楽しみいただけます。フロントでは、受付係、ベルボーイ、警備員が24時間体制で待機し、お客様のご要望にお応えいたします。ご滞在中、ご不便な点がございましたら、フロントスタッフまでお気軽にお申し付けください。質の高い、きめ細やかなサービスをご提供できるよう、スタッフ一同尽力いたします。ご滞在中、環境、設備、サービスについて貴重なご意見をいただきましたことにつきましては、速やかに改善に努めるとともに、従業員の業務標準化とサービス意識向上のための教育を強化し、厳格な管理監督のもと、すべてのお客様に温かく快適な客室と最高のサービスを提供できるよう努めてまいります。当ホテルは洱海沿岸の大通りに位置し、洱海とは主要空港道路で隔てられています。通りを挟んですぐの場所に洱海があり、万河永浩海景酒店は洱海を眺める絶好のロケーションを誇ります。客室とホテルのテラスからは、蒼山と洱海の息を呑むような絶景をお楽しみいただけます。晴れた日には遠くの山々が美しく広がり、雨の日には霧がかかった幻想的な景色が広がります。夕暮れ時には色とりどりの雲が空を覆い、夜には月明かりに照らされた空に星が輝き、いつ訪れても息を呑むような美しい景色が広がります。重ねてお礼申し上げます。快適なご旅行をお祈り申し上げます。またのお越しを心よりお待ちしております。皆様のご多幸をお祈り申し上げます。

ホテルからの返信: 親愛なるゲストの皆さん、こんにちは！万和永豪ホテルをお選びいただきありがとうございます。ホテルは洱海湖畔の浜海大道に位置しています。道路を渡ると美しい洱海湖が見えます。海の眺めに最適な場所にあります。洱海湖が見えます。お出かけの際はホテル隣に駐車場がございますので便利です。ホテルからは市内、景勝地、高速鉄道の駅、空港に行くのにとても便利です。お客様の満足が私たちのサービス目標です。私たちの誠実なサービスがあなたにもっと楽しい経験をもたらすことを願っています！またのご来店を心よりお待ちしております! 皆様の幸せな人生とご多幸をお祈り申し上げます!

ホテルからの返信: ゲストの皆様：こんにちは！この度はオーシャンビューホテルにご宿泊いただきまして、誠にありがとうございます。また、貴重なお時間を割いていただき、ワン・ヨンハオ兄妹一同大変嬉しく思っております。お褒めの言葉をいただけたことはスタッフ一同光栄です。 、各ゲストの満足を万和永豪のすべてのスタッフの初心と仕事の目標にします。ホテルは洱海湖と上海の間の主要な空港道路である洱海のビーチに位置しています。道路の向かいには洱海湖があり、万和永豪ブティックホテルからは海の素晴らしい景色を眺めることができ、部屋やホテルのテラスから蒼山洱海湖を眺めることができます。太陽が輝いていて、月が輝いているときの景色は絵のように美しいです。またコメントをありがとうございます。楽しい旅行になることを願っています。またお会いできるのを楽しみにしています、ご多幸をお祈りしております！

ホテルからの返信: ゲストの皆様：こんにちは！この度は当ホテルにご宿泊をお選びいただき、誠にありがとうございます。貴重なお時間を割いてコメントをいただき、不完全なご経験をさせてしまい申し訳ございませんでした。インターネットでご予約いただいたエレガントマウンテンビューツインベッドルームの写真はすべて本物の写真です。あなたが泊まった部屋は写真の部屋と全く同じです。当ホテルでは虚偽の宣伝は一切行っておりません。コメントありがとうございます、良いご旅行をお過ごしください。またお会いできるのを楽しみにしています、ご多幸をお祈りしております！

ホテルからの返信: ゲストの皆様：こんにちは！遠方からお友達が来てくれると嬉しいです！ワンヘ ヨンハオ ブティック オーシャン ビュー ホテルをお選びいただき、ご滞在体験を共有していただきありがとうございます。当ホテルは洱海湖の端、洱海湖から目と鼻の先にあり、カーテンを開けるとパノラマの景色をお楽しみいただけます。海の上には白いカリフラワーも見えて、とても美しい写真です。親愛なる、5つ星のレビューを再度ありがとうございます。あなたのコメントは私たちの継続的な努力の源です。次回の訪問を楽しみにしています。美しい洱海湖があなたを待っています、ああ^^*私はあなたの幸せな人生を願っています！

ホテルからの返信: この度は大理の当ホテルをお選びいただき誠にありがとうございます。サービスが不十分な点は改善させていただきます。ぜひまた来て、楽しい生活をお過ごしください

ホテルからの返信: ゲストの皆様：こんにちは！全面的にクレジットしていただきありがとうございます。すべての Wan He Yonghao の弟と妹を幸せにします。あなたの評価を得ることが私たちのスタッフの名誉です。すべての顧客の満足が Wan He Yonghao のすべてのスタッフの本来の意図であり、仕事の目標です。ホテルは洱海湖の浜海大道側に位置し、幹線道路、空港と洱海湖の間に位置し、洱海湖は通りを渡っています。レッツアンドヨンハオブティックホテルは、部屋とホテルのテラスから海の素晴らしい景色を眺めることができます。かなりの洱海湖、遠くの景色が見えるときは晴れ、空一面に雨が降るときは霧がかかり、雨が降り、夕日の輝き、日が暮れた後、常に魅力的な風景を感じます

ホテルからの返信: Dear VIP: Hello! Thank you very much for choosing to stay at our Seaview Hotel and spending your precious time to praise us, making all the little brothers and sisters Wanhe Yonghao very happy. It is the honor of all our employees to satisfy every customer. It is the original intention and work goal of all Wanhe Yonghao employees. Wanhe is in Dali, with blue sky, white clouds, beautiful mountains and good water. I hope to give you a place to rest like home; let all guests stop their busy pace, get away from the hustle and bustle of the city, and come to Wanhe for a while. It’s as warm and comfortable as home! Our Wanhe Yonghao Seaview Hotel is located on the Erhai Lake on the coastal road, occupying an excellent viewing location. It is separated from Erhai Lake by an airport main road. The Erhai Lake crosses the road. You can see Cangshan and Erhai Lake in the room and the hotel terrace. When it is sunny, you can see Cangshan and Erhai Lake. The distant mountains are winding, the misty rain is hazy when the

ホテルからの返信: Dear International Friends,Hello! We are truly grateful for your choice to stay at our Seaview Hotel and for taking the time to review us. We are deeply sorry that due to issues with our hotel's environment, facilities, and services, your stay was not pleasant. On behalf of all our staff, I extend our sincerest apologies to you and your family!Firstly, regarding your booking of a room with breakfast, upon your arrival, due to a temporary adjustment in our hotel's kitchen staff, the restaurant was unable to operate normally, and we were unable to provide breakfast service for you and your family and friends. We apologize once again on behalf of all our staff!Secondly, you mentioned that the bathroom glass is transparent. The hotel's initial design was for couples, business travelers, and families, which is why the bathroom glass was designed to be transparent. We hope you can understand this.Additionally, although there were "No Smoking" signs in the room, ashtrays were also provided. This is because smoking is popular in our country, and there is a variety of cultural backgrounds. To show humanity, we still placed ashtrays in the rooms. Please forgive us for this.Lastly, there were signs of mold on the ceiling of the shower room, which had not been cleaned for a long time. This is because this particular room, with its excellent location and view, has a 100% booking rate, leading to a delay in maintenance. We hope you can forgive us for this as well.We will immediately rectify the environmental, facility, and service issues you have pointed out. We will strengthen staff training in standard operations and service awareness, and management will strictly supervise to ensure that every guest who chooses to stay at our hotel enjoys a cozy and comfortable room and high-quality service.Our hotel is located on the Seaside Boulevard, next to Erhai Lake, separated by a main airport road. Just cross the street, and you are at Erhai Lake. Our Wanhe Yonghao Seaview Hotel occupies an excellent location for viewing the sea. From the rooms and hotel terraces, you can enjoy the view of Cangshan and Erhai Lake. On clear days, the distant mountains are winding; when it rains, the view is misty; at sunset, the sky is filled with colorful clouds; and at night, the moon and stars are bright. The scenery is enchanting at all times.Thank you again for your review. We wish you a pleasant journey! We look forward to meeting you again and wish you all the best.Sincerely,

ホテルからの返信: Dear international friends: Hello! We sincerely thank you for choosing our Wanhui Yonghao Seaview Hotel and taking the time to leave us a review. Firstly, on behalf of all the staff at our hotel, we apologize for the poor experience you had due to our facilities and service during your stay with us. To clarify, we did not advertise a swimming pool on the platform. All water bodies within the hotel area are decorative pools, and the labels on the pictures also indicate they are decorative pools. We apologize if this caused any misunderstanding. The pools are made of blue stainless steel, which can develop oxidation stains over time that are difficult to clean, giving an impression of uncleanliness. Please bear with us. Secondly, the hotel's air conditioning system is central. In the room, you need to turn on the air conditioner switch on the smart room control panel at the head of the bed, then set it to cold or hot. The display shows the current indoor temperature. For cold air, press the up or down keys to set the temperature to the lowest 16 degrees and adjust the fan speed to maximum. After some time, the room temperature will drop to what you need. Lastly, our front desk, concierge, and security staff are available 24/7 to serve you. If you or your family require any reasonable services during your stay, please inform the on-duty personnel at our front desk. Our staff will strive to provide you with high-quality, personalized service. We apologize again for not being able to offer detailed and attentive service due to high occupancy rates during your stay. We understand that your suggestions and feedback are crucial for improving our service quality and standards. We will immediately address the issues, enhance employee training in professional skills and standardized services, and aim to provide clean, comfortable, and cozy rooms along with personalized services for future guests. Thank you once again for your review. We wish you a pleasant journey and look forward to meeting you again. Best wishes!

ホテルからの返信: Dear honored guest, Greetings! We would like to express our heartfelt gratitude for choosing to stay at our Wanhe Yhao Seaview Hotel and for taking the time to leave us a review. First and foremost, I would like to extend our sincerest apologies on behalf of the entire hotel staff the less than satisfactory experience you encountered during your three-night stay with us. The issue you raised regarding the housekeeping staff not changing the bed sheets and comforters and not a vacuum cleaner during the cleaning process has been duly noted. Regarding the changing of bed sheets and comforters, it is our hotel's policy to change bedding on the second night of a consecutive stay. However, during the period you reviewed, the housekeeping staff did not change the bed sheets and comforters, and did use a vacuum cleaner, as per your feedback. Upon further investigation with the housekeeping supervisor, I was informed that when the housekeeper was cleaning your room for the second night, family members were present in the room. The housekeeper, in an effort to be environmentally conscious and out of respect, asked your family members if they would like to have the bed and comforters changed. Your family members replied that it was not necessary, hence the bedding was not changed. During the cleaning process, your family members remained in the. Due to the fact that the vacuum cleaner we use has a relatively high power output, it can be quite loud when turned on. The housekeeper, wishing to avoid disturbing you the noise, decided to omit the carpet vacuuming from the cleaning routine. Furthermore, as you are our foreign guests, there was a certain language barrier during communication with the housekeeper which ultimately led to the subpar service during your stay. Once again, we would like to extend our apologies for any inconvenience caused and assure you that we will take necessary to ensure such incidents do not recur in the future. We value your patronage and hope to have the opportunity to welcome you back to our hotel in the near future. you for bringing this matter to our attention, and we look forward to serving you better in the future.There are receptionists, concierges, and security guards at our hotel's front desk to serve you 24 hours a day. your stay at our hotel, if you and your family need any reasonable service, please inform the on-duty staff at our hotel's front desk, and our on-duty will do their best to provide you with high-quality, humanized service. Your suggestions and comments are the source of our improvement in service quality and service quality. We will immediatelyify and strengthen the training and learning of our staff's professional skills and standardized services, and in the future, provide more distinguished guests with clean, tidy, comfortable, and warm rooms and humanized personalized services. Once again, we apologize! Our hotel is located on the seaside road by the Erhai Lake, with the Erhai Lake separated an airport main road. Crossing the road is the Erhai Lake. Our Wanhe Yonghao boutique hotel occupies an excellent location for viewing the sea. You view the Cangshan Mountains and the Erhai Lake from the rooms and the hotel terrace. On clear days, the distant mountains are winding; during rain, the misty is hazy; at sunset, the sky is filled with rosy clouds; at night, the stars are bright and the moon is clear. You can always enjoy the charming scenery Once again, thank you for your comments. We wish you a pleasant journey! We look forward to meeting you again and wish you all the best

ホテルからの返信: Dear lady: Hello! It is a great honor to be recognized by you! Your praise makes us feel honored and inspires us to make continuous progress. We will continue to work hard to maintain the high-quality service level and provide a comfortable and warm accommodation environment for every guest. Looking forward to serving you again! Wanhe is in Dali, with blue sky, white clouds, good mountains and good water. I hope to give you a place to rest like home; let all guests stop their busy steps, bid farewell to the hustle and bustle of the city, and come to Wanhe to feel the warmth and comfort of home! Our Wanhe Yonghao Seaview Hotel is located on the shore of Erhai Lake on Binhai Avenue, occupying an excellent sea-viewing position. It is separated from Erhai Lake by an airport trunk road. Crossing the road is Erhai Lake. You can see Cangshan Mountain and Erhai Lake in the room and on the hotel terrace. When it is sunny, the distant mountains are winding, when it rains, the mist is hazy, when the sunset is full of rosy clouds, after nightfall, the moon is sparse, and you can always feel the charming scenery. Finally, thank you again for your comments and wish you a pleasant journey! Looking forward to meeting you again!

ホテルからの返信: Dear guest: Hello! Thank you very much for choosing to stay at our sea view hotel and taking your precious time to review us. We are very happy! First of all, I am very sorry that you had an unpleasant experience during your stay due to the hardware and sound insulation problems of our hotel. I, along with all the hotel staff, would like to sincerely apologize to you and your family! The hotel is located on the bustling Binhai Avenue by Erhai Lake, which is one of the main roads in Dali City. The traffic volume is relatively large. In addition, it is the peak summer season, and the sharp increase in self-driving tourists has caused the traffic volume on Huanhai Avenue in front of the hotel to increase several times and become blocked in time. , due to the congestion, some drivers also honked their horns, causing the noise to intensify. VIPs like you who may usually live in a warm and comfortable environment and have high requirements for a quiet environment will find it noisy, which will bring defects to yo

ホテルからの返信: Dear guest: Hello! Thank you very much for choosing to stay at our sea view hotel and spending your precious time to give us good reviews. It makes all the brothers and sisters of Wanhe Yonghao extremely happy. It is an honor for all our staff to receive your recognition and satisfy every guest. This is the original intention and work goal of all employees of Wanhe Yonghao. Wanhe is in Dali, with blue sky, white clouds, good mountains and good water. We hope to give you a resting place like home; let all guests stop their busy pace, leave the hustle and bustle of the city for a while, and come to Wanhe to experience It’s as warm and comfortable as home! Our Wanhe Yonghao Seaview Hotel is located on the Binhai Avenue beside Erhai Lake. It occupies an excellent sea view position. It is separated from Erhai Lake by a main airport road. Across the road is Erhai Lake, which can be viewed from the room and the hotel terrace. Cangshan and Erhai Lake, when the weather is clear, the distant mountains are winding, when the rain falls, the sky is hazy, the sky is filled with glow at sunset, and the moon and stars are sparse after dark. You can always feel the charming scenery. Finally, thank you again for your review, and I wish you a happy trip! Looking forward to meeting you again