This hotel very very poor service.
I booked a room with a lake view window, but I got a room without a window. When I asked why this room without a window, he lied, saying that we don't have a room with a window, window rooms are sold out, that it was written on your reservation that it might not have a window, etc.
I told i booked a room with window but she continued to lie.
And air condition was very bad, my husband couldn't sleep for 2 nights.
After checking out, I stayed at another hotel in this city with very good service at a lower price than this hotel.
Bad choice, never choose this hotel
翻訳
Engela Maria Dorothea
デラックス クイーンルーム
宿泊: 2023年4月
友人との旅行
52件の口コミ
3.0/5
投稿: 2023年5月3日
Dirty carpets in the rooms and in the hallway.
Swimming pool was closed.
You need to be nude when using the hot spring. My private parts is my privacy and they should take other cultures in consideration. I don't want to look at strangers private body parts and I don't think they want to look at mine. They need to get a pool for people to wear a swim suit. I couldn't use anything at the hotel, that's why I check out a day earlier. Not much of English help available. I will certainly not visit this hotel ever again. I will not recommend my friends to vist this hotel. The deposit of 1000rmb is too high for a single person. I request a days refund as I changed my hotel in Dalian to use the swimming pool and hot spring, which I couldn't use.
翻訳
Seung Hwan Bang
デラックスルーム(ベッド2台)
宿泊: 2023年4月
家族旅行
6件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年5月4日
Very clean, good location, Affordable Price
翻訳
Nasih Ali
デラックス クイーンルーム
宿泊: 2022年2月
家族旅行
25件の口コミ
4.2/5
とても良い
投稿: 2022年2月8日
We went to Celebrate our daughters birthday to this hotel with some friends of ours. It Took a long time to check in after even book from trip.com. The hotel is old but it’s very well maintained. The guest and staff are very nice. Very helpful. The Hot spring was amazing and lot of choices to choose from. Children had a great play ground my daughter and her friend was was very happy. For adults it was a really relaxing trip. Food was nice in the restaurant had multiple choices to eat form. We really enjoyed this hotel and liked it. Hope to come to Relax and play again and again soon.