I'm a frequent traveler and I was tempted to try out this hotel as I came across one of their offers. I called the hotel and checked their availability and placed a temporary booking. Then I confirmed the offer and made the payment and requested them to send the booking confirmation. I had been trying for 3 days to get a booking confirmation from them!!! But still had NO success. I travel a quite a lot and sending a booking confirmation is a matter of few minutes usually. I was surprised why it is taking them days to send a simple booking confirmation. I have made more than 10 calls over the past 3 days to ask for the booking. Also, to my surprise I found that the last few calls made to the landline were intentionally picked up and cancelled. (This is a FIRST in many of my travels). Also, I had the feeling that the first female agent who picked up the reservation was clueless. She was not good in her English, so I spoke to her in Sinhalese. Whenever I inquired about the booking she will reply saying it will be sent shortly. But it never came in the first 3 days. What a waste of time! Finally on the fourth day another reservation executive picks up the call and sends me a booking for a different set of days. I tried to call and ask them to correct it. But the hotel never picked up any of their phones. So i finally decided to cancel the booking. I'm sure they have made a Blunder somewhere!!! hence this reaction! I have seen hotels make mistakes before but the quality hotels always try to make amends and will usually try to check with the customer and correct it. This is a good sign of the lack of quality and lack of training of the staff. If the staff is this negligent and rude even prior to your arrival, I'm glad I didn't go there to find out!
素晴らしい
41レビュー