ホテル ヨーロッパ スカイ プール & パノラマ(Hotel Europa - Skypool & Panorama)

Good location but definitely not a 4 star hotel. I would rate this a 2 star! The staff were extremely rude, especially one particular female waitress, who unfortunately I can’t remember the name of. The food was extremely cold, the waiters and waitresses just didn’t seem to care, when we bought it to their attention. It took almost an hour before our desserts were served, and that was only after we had to remind the staff. The room had a cold feeling and felt really dirty, the curtains had stains on them. Really disappointed, definitely wouldn’t recommend this hotel.

The room is excellent with a covered balcony overlooking the main square and lakefront. It is large and comfortable too. However, what we like best is the exceptional friendliness and helpfulness of all the staff. In this respect, we must particularly mention Claudia and her restaurant team. They could not be more efficient and supportive despite our minimal Italian language skills. I find that I have not even mentioned the food. It is magnificent. A fresh menu every morning from which you choose your four course dinner made from mainly locally sourced fresh produce. Vegetarian choices were always available too. We have loved our visit

I come to this hotel twice a year for business and l always feel like home, thanks to the warmth, kindness and professionality of the staff. A particular note of appreciation goes to Elena and Anastasia at the front desk for being so helpful, and always with a brightful smile, and to Claudia, Angelo and Roberto of the restaurant, for their impeccable service. Many thanks to the excellent chef and his delicious Trentino dinner

The hotel is in a splendid location in front of the lake. The staff at the front desk and in the breakfast room and restaurant are excellent, they all did their best to make me feel at home. Special thanks to Claudia a very kind, helpful and professional waitress. The food was always delicious. Looking forward to coming back with my friends and family

Just returned from a brilliant Riviera Travel organised tour of Lake Garda. We chose Hotel Europa as our base and cannot rate highly enough the quality of service, meals and choices, dining room overlooking the Lake, bedrooms and location. Four star rating well deserved

WE HAD AN AMAZING HOLIDAY AT THIS HOTEL, THE STAFF COULDN'T HAVE BEEN MORE HELPFUL & FRIENDLY. IT IS SITUATED IN AN IDEAL POSITION FOR EXPLORING & BEAUTIFUL WALKS/BIKE RIDES. WE USED THE POOL ONCE , A BIT COLD, LAKE SWIMMING WAS BEST. THE ROOM WAS VERY CLEAN & COMFORTABLE WITH A WONDERFUL LAKE VIEW. NO TEA MAKING FACILITIES IN ROOM, WOULD LOVE TO RETURN AGAIN ONE DAY.

Spent a week here with a Riviera tour. It is difficult to find anything to criticise; perhaps the rooms are slightly spartan considering its four star rating; the distinguished 19th century architecture contrasts with the *****ped down modern decor. But very comfortable; the bed just right for Goldilocks, not too hard and not too soft. I would have preferred a walk-in shower rather than one over the bath, but that is a matter of taste. Maybe three-star+ rather than four? However the food puts the rating up to 4-star+ if not 5. We stayed on a half board basis, and dinner each night was excellent; four courses, with plenty of choice between meat, fish and vegetarian dishes. Breakfast too was a lavish buffet. The staff on reception were courteous and helpful, fluent in English. The restaurant waiters - a mostly young and multi-national group - could not have been more helpful; the head waiter Claudia seemed at first slightly daunting in her stern efficiency, but she soon revealed her charming side and I admire her (and her colleagues') hard work especially when our late return from a day trip caused them all to work involuntary overtime. The location of the hotel is ideal: on the quayside, two minutes away from the lake ferries and within easy walking distance of the fascinating and attractive town centre. There are many lively bars immediately outside, and possibly the rooms with a view also suffer from noise. But tucked away in the heart of the building we didn't hear anything.

Disappointed with room requested high floor lake view. Spoke to two staff at reception who told me should be possible but may have to pay upgrade which was fine with us. Third member of staff then said no rooms available so very mis leading. Room faced out onto brick wall very dark room no view at all. As for hotel with Sky pool very mis leading as pool is just a small plunge pool overlooked by cliff lift occupants. Food was good in restaurant but only open for short time for evening meal. The hotel bar wasn't open at all, drinks only served in restaurant. Did not find the staff very helpful at all. The one plus was hotel situation very central and near to lake ferry service.

We have been coming to Riva Del Garda since 2000. We discovered Hotel Europa in 2006 we have returned every year (Less 1 covid year) since. The hotel is in the perfect location on the harbour in the heart of the town. Lots of bars and restaurants all around where you can sit and watch the world go by. Also the best Gelateria, Cristallo is on the doorstep. The service is excellent and everyone strives to do all they can for you. The rooms are kept clean with regular linen and towel changes. You get what you pay for with rooms. Some more basic with views of the mountain behind to premium with balcony and lake view. We book a particular room each year as it’s what we want. The sun terrace is great for lounging in the sun or there are a couple of cabanas to provide some shade if you prefer. There is a small pool with a resistance jet to swim against. Brilliant to just cool off in. The food is really good. The breakfast buffet is extensive and fresh and should satisfy most. The evening meal offers a good variety with a daily choice from 4 options of 4 courses. Italian food freshly cooked. And delicious. The restaurant team led by the magnificent Claudia will make you very welcome at every meal. We are quite independent so don’t call on the hotel for much but we can vouch for the competence and professionalism of the front of house team, notably Helena. Nothing is too much trouble. There is plenty to do close by. The lake and harbour to the front. Catch a boat to anywhere on the lake and the beaches are just a 10 minute walk. The mountain to the rear can be easily accessed or just go up the funicular to the Bastione, free using your free Trentino card. Or go further up to the shrine for spectacular views and a tough walk. Plenty of land and lake activities can be accessed, buses are free using Trentino card so easy to visit other areas. We come every year for 3 weeks and have already booked our 2024 visit so look forward to our return. A great place, great people and a great experience. Every time. Thanks to all at Hotel Europa, our favourite place.