DCH・オン・ミッチェル

Upon first check in, the receptionist confirmed that we paid through Trip.com but after taking the bond payment he then straight away told us he hasn’t received any payment and asked us to show our proof of payments such as trip.com confirmation, bank transfer, & even statement of bank deduction. We showed confirmation, bank transfer, statements as he asked and then the receptionist refused and insisted we haven’t paid. He refused all the proofs and insisted us to make another payment with them. He refused us to talk to the supervisor because he said “they will say the same thing”. Unfortunately, we didn’t get his name, so we couldn’t specify who he was. Terrible services.

A rather well located hotel just off Mitchell Street, where all the city's clubs and restaurants are. A nice room at first glance that looked clean, however upon inspection the underside of the bed had not been vacuumed and there were objects from previous occupants (hairbrush and even a fork??)...very unhygienic. For the price I'd say it's ok...

Stayed there for 6 nights and the staff were friendly but weren't helpful. The facilities in the hotel is normal - but the fridge was not as clean as I was expecting.

Not happy given the customer service and the amenities provided

Perfect location and easy to find. Check in was simple, however upon arrival to our room we opened the fridge and immediately hit with a revolting smell realised the fridge had something in that was moldy. So clearly this made us question how clean the rest of the room was. We went straight down to reception and asked to change rooms which they allowed us too. We had to also request more pillows are the ones in the rooms were as thin as paper. The air con worked great and the shower was nice and the rest of the room was intact clean. Not the best place I’ve stayed but for the price and location it was not bad.

Nothing great to say. OK comes to mind, but al least the location is a winner 😃