As a Boholano local I frequently dine at Bohol Bee Farm, Panglao Island, Bohol because I like the foods and the view. But my latest visit on October 31, 2022 during lunch time at the restaurant was my worst experience, I ordered stir fried vegetables, red rice, cheese pizza, mango and banana shake. Usually before they serve the ordered foods, they provide first the utensils: plates, spoon and fork, knife, and service water with glasses. But the service water and the glass was missing this time. I observed the very poor service of one waiter and it was the start of my disappointment and dismay. My orders arrive one by one, first the pizza served by the waitress but not accompanied with ketchup or hot sauce. As a waiter you should know what's the usual pair of pizzas, it's the sauce. I politely asked the waiter for ketchup/hot sauce but the waiter never came back. The stir fried vegetables and red rice in a cup came and served by another waiter but no plates was provided by the waiter. How will I eat with my girlfriend without the proper plates provided? I look around to call a waiter but no waiter is nearby, supposedly a waiter should stand nearby so customers can easily call them for any concerns. I understand it was the peak hours during lunch time so I decided to eat my rice in the cup but very uncomfortable. After eating the veggies and rice, I have to stand up and walk towards the counter 5 meters away to ask again for ketchup/hot sauce for my pizza. Before we were done eating pizza, the same waiter came without even politely asking us if it's okay to collect the utensils, he just grabbed the used cups of rice and the plate of the veggies. I was so disappointed of the horrible waiter of not having right manners and courtesy to customers. It was the worst experience and this was my first to ever get disappointed in Bohol bee farm because of one waiter which I think has no proper training/orientation about hospitality and in properly serving customers. We were paying service fee but very horrible service of one waiter in one of the top restaurant in Bohol. I hope the management will regularly train and orient their waiters/waitresses so local patrons like me who frequently dine at Bohol bee farm will not get disappointed next time.
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