ソトグランデ ダバオ ホテル(Sotogrande Davao Hotel)

The personnel are attentive

性價比還可以

Checked-in to attend an event. Upon entering, we were welcomed by a foul smell from the bathroom but can’t seem to figure out where it was coming from. The headboard had stain in it which made us question if our room was thoroughly cleaned by housekeeping. We also noticed a ripped in the inner curtain which signifies poor quality control. Food is overpriced too. Better look elsewhere, this place is a disappointment.

The hotel is new. Hence, i am sure that the bedsheets and pillows are clean. Facilities are good. They have pool and fitness center. Parking is available The best part is.... The hotel is walking distance to crocodile farm and butterfly garden. Staff are fresh graduates and need more experience when it comes to customer service. Food is ok but service has room for improvement. It took 45 minutes to serve our plated breakfast. Bacon were half cooked. We need request several times for water because the lone staff in the restaurant is in the cashier. But with little polishing, the hotel is the next big thing in Davao

The location is very convenient, the rooms and food were okay but too expensive. We had dinner at the their restaurant and waited for almost 2 hours! We had 2 of our orders cancelled because we couldn't wait any longer. Breakfast was terrible! For 450 definitely not worth the price. You have to wait for the refill, we were so hungry and we have to watch out or else you have to wait longer. At 7am, they were serving the food that were leftovers from last night's function. You can tell, food was warm and not so fresh. Then around 7:30am, they started serving breakfast items but still no refill! Seriously, I think they need more cooks or kitchen staff and proper planning! Don't be fooled with the location, yes it's convenient, book somewhere else.

The restroom are dirty when we checked in theres a 2 dead cockroaches inside and the aircon is leaking i would not recommend this place if you want to relax and talk with friends and family cause they not allowed it to your room unless you are going to pay 500/ head just to go to your room and the food is not that good and the serving size are too small

The place is new and staff are accommodating. They helped us with the photoshoot of my niece on her debut party. I understand that they have rules but still you need to follow it. It does not hurt us though.

We arrived at the room and tried to lock the door but we cannot lock it. We called the front desk and someone from them went to the room, checked the door and told us that its okay we cannot lock the room as long as we have the key no one can enter our room except for us and they have many cctv (we could rely on their cctv if incase someone will trespass our room). We decided to trust then and let this problem go. Then on the evening Our room leaked and the water came from the CR of the floor above us. The staff told us it came from the CR from 8th floor we were staying at 7th floor. Our clothes were soaked in that dirty water. The front desk told me to smell the clothes and if doesn’t smell bad I should just let it dry and use it tomorrow. She was pushing me to smell the clothes! And I dont want to do it since I know the water came from the CR! I know its dirty. I asked them if they can assist me in their laundry service since it was not my fault that my clothes were soaked in the dirty water she told me she could not help me. So I asked detergent powder I’ll do the washing of clothes myself since the front desk told me she cannot help me with the laundry. Detergent powder is not available also. So I used the bath soap in the room to wash our clothes. It was really terrible. I hanged my clothes in the cr and in the morning hanged it outside the window. We decided to avail their breakfast buffet paid P450 each person. We arrived at the restaurant at 7:30am but to our surprise there was no food available for us. They told they will refill but 8:30am came there’s still very minimal refill. The people near the buffet table were able to get food but for us who are far from the buffet table, we were not able to get the refill that they provided. Until many people arrived worst came to worst they ran out of food. It was supposed to be an buffet breakfast but they told everyone there that they will serve food per table instead since they ran out of food. What a nightmare. People were asking if they still have longganisa they told na person “they will try their best to provide” so they are not prepared to cater for buffet breakfast. Its not worth the P450 pesos. Youll only eat crumbs. And you need to always ask them for food. Its just so unfair for us who paid full price and did not get to eat that much since they ran out of food. Their service is really different from other hotels.

So as we were to enter the hotel. My daughter and I brought some burgers. Packed nicely. It was my first time, so I don't have idea about the protocol. So I got shocked! So I asked why? Answering me with an irritating face and pointed the board. And asked me to read the protocols. So ok fine. He told us to walk on the back door of the hotel. And pointed us.doon kayo Dumaan. Us na walang idea.walked on the side street under the sun with my daughter. Without any proper assistance from the guard. Kami na lang humanap Ng way. Ganun ba kayo mag treat Ng client? You could have explained the protocol properly. Super humiliated!