ハーバー ビーチ オーシャンフロント リゾート(Westgate Harbour Beach Resort)

All was well, except when I left, I realized I had left approximately $200 worth of computer accessories in the room. The evening when I arrived home and discovered it, I called. The next day, Aimee called me back to inform me they had my DVD, Electical 7 Hub port, and various cables. I was instructed to get a printed Post Office label for them to return them to me. I physically mailed the Click-N-Ship label. After maybe 2 weeks it had not arrived. John Anderson said he would check at the post office as to why I had not received it. When I look at the tracking number on the USPS website it says it has not received the package. I called several times but no one called me back as to why I have not received my equipment. I finally sent a registered Certified letter so someone would have to sign for it, on December 18, 2023. I requested a payment for the things I had to replace, with a receipt of what I paid for it. After no response from them, I sent another Certified letter to Westgate Resorts, the Resort company that owns them, on January 29, 2024. I have not heard from them either. At this point, The cost of the Click-N-Ship label,$10.95, will not be refunded, because the post office is still awaiting the package. The cost of the Certified letters, $5.25 and $7.40, equalling $12.65, and the equipment. This ordeal has cost me $23.50, to try to get my computer equipment that was left in my hotel room, that was according to Aimee, and John Anderson received and going to ship back to me. I have no other way of looking at this situation, but to believe someone at this resort decided to keep my computer equipment for their own use.

This place is not what their website advertises. I have seen prison halls that were cleaner (in an employment aspect, not as a resident). It looked ok until the elevator doors opened on the floor for our room. We didn’t stay. We are requesting a refund. I was so disappointed as this room was booked for my husband’s birthday getaway.

The views were gorgeous and having a fully functional kitchen was great, as was the big jetted tub. Unfortunately, not much else was great. The room didn't feel super clean - not dirty, but like they'd done the bare minimum - and there was trash from the last guest behind an end table by the bed. There were only three pillows and since I need three to sleep due to a back injury, that left my husband with none. The bedding was scratchy, as were the towels.

Well maintained property, great pool, and beach access, great security so good thinking of buying into this property on Daytona Beach.

Loved loved loved the room and view! Clean, great huge bathtub and 2 bathrooms! Pool was nice and big! Very clean will def stay again!

Great location with easy beach access. We walked everywhere. However... Whatever you do, DO NOT rent unit #213. Both of us are US Army, one active and one retired. It is the worst place we've ever rented. Cleanliness: Where do I begin? The stove top, oven, dishes, pots and pans, shower curtain, hair covered plunger, water stained wall décor… Fortunately, all we did in the unit was sleep, shower and get dressed for the next adventure. The “Amenities”: The refrigerator is older than me. It was white; now is it cracking and yellow. The door frame in between the bedroom to kitchen and living room is all around cracked. Hinges are missing screws and are pulling away from the wall. Just a matter of time before it all falls down. The shower handle has now officially broken off. The first two days, it was a struggle to turn the water on and off. Maintenance arrived and validated our various complaints, but could not act without the owner's approval. To take a shower on our last day, we asked one of the maintenance men for a pair of Vice Grips. That's how we were able to turn the water on and off. Maintenance was able to fix the sliding closet doors; which were both off track. Not really a necessity. Can't truly use the closet. There is too much junk stored in it. Vacasa guest services did the best they could. But in the end, we were stuck with a crap unit. This review is primarily the owner's fault. It is clear they take the money and spend it on themselves. They don't reinvest in the property. But as a “full service” property management company, Vacasa also bears some responsibility. As one who has owned several properties and fired two property management companies, it is a "full service" property management company’s responsibility to ensure rentals are up to standard. Lesson learned, review the management company prior to booking a rental with them. If Vacasa is the property management company, look elsewhere.

Nice Place, needs some updating. Our room was beach front. The room had two bathrooms which was nice. Overall a good place to stay.

My wife and I enjoyed our stay. However we were disappointed with the parking.

The unit we were given looks nothing like the pictures. Furniture and Decor were dated. Tiles in places were torn up. It was clean. But not worth the money we paid. Balconies are right next to each other and can be climbed over. We voiced our concerns and were told the marketing company only took pictures of the units on the bottom floor that have been redone. Beach access is limited due to the hurricane but that was not an issue just needs to be told when booking.