First, let me couch this review by stating that I have been a loyal IHG rewards member for at least ten years and have stayed at numerous IHG properties in Georgia and abroad. I was slated to check in to this property in May 2024, however ended up having an emergency that caused me to have to cancel my reservation on the day of check in. Part of the reason I have used IHG for so many years is because of their generous cancellation policy that allows for cancellation up to 6:00 p.m. on the date of check in. However, that is apparently not the case with this property and I, unfortunately, was not aware of their 48hr cancellation policy. I found out that the hotel was charging me for the first night stay. I spoke to the GM and explained my situation, but she was not interested, stating that they had already basically given me a “pass” for a cancellation in January that I was not familiar with considering that I have been operating under the misunderstanding that all IHG properties allowed a no fee cancellation up to 6:00 p.m. on the day of check in. In my line of work plans often change at the last minute and I feel sure that no one can plan an emergency 48hrs in advance. If you can, then kudos to you. The hotel was provided with the opportunity to practice some empathy and they chose not to. Rest assured, I am well aware of your policy now and I will be taking my business elsewhere.
自動翻訳