ベルモンド ラ レジデンシア(La Residencia, A Belmond Hotel, Mallorca)

各方面都很頂啊 絕美的地方

被升了總統套，好美！酒店網球場一絕

I spent 3 nights here with my mom as a special treat for her. The rooms, the grounds, and the staff are all amazing. There is genuine warmth radiating from everyone and you can feel their passion for looking after their guests. The attention to details are second to none. From the moment we were received our welcome drinks from Federico, through the great hospitality provided by Noemi, we felt special and looked after. In terms of dining, El Olivio is one not to miss. The atmosphere is incomparable, and it will be a memory that stays with me and my mom forever. I would give a little more thought to the pool-side menu. Whilst the menu is perfect for a sit down dinner in the evening, I would introduce some lunch options that will go well with the younger clientele (think poke bowls, protein smoothie, grilled vegetable and humus sandwich) We did encounter some issues pre-arrival (restaurant booking and room description), but service recovery from the manager Thomas Moons and his staff were excellent, and we left very grateful. Look forward to returning next year for some cycling and trekking with friends.

A fantastic hotel in a great location. There is a beautiful view of the town and mountains and the hotel is gorgeous with the hotel retaining the historical features but with modernity as well. The staff were all really accommodating and made us feel very welcome. It is also located close to the sea where you can visit the "night manager" cove. I suggest waking down and getting complementary hotel car back. Also go in morning as it isn't crowded and is lovely at that time of day. The hotel gym is one of the best equipped I have seen and the pool is great.

La Residencia never fails us and we’ve just returned from our annual visit. The staff can’t do enough and particular thanks to Ava, queen of the breakfast, and Rosanna with the glorious red hair. It is a superbly-run hotel that we continue to recommend to friends.

Located in Deia, La Residencia has great facilities to offer a relaxing time. The pools around the hotel are beautiful and well mantained, gym is great, tennis court is fantastic and there are many options around the property for walks/ hikes. Breakfast has plenty of options for various dietary requirements. Check in experience was very nice. Our room had a balcony which was nice to spend the evenings in. The room was kept clean and tidy during our stay, in room amenities were excellent. Bathroom too was clean and comfortable with nice toiletries. The spa was good too and the spa specialists were well informed about the treatments offered. Service though was more of a miss than a hit during our stay. The senior team was good(special mention to Thomas and Margerita), however most of the staff around the pool and restaurants weren't very hospitable- especially considering the level of the resort and the expectation from a Belmond.

It’s not just the ever ending supply of fluffy white towels or the bottomless glass of freshly squeezed orange juice at breakfast that defines this Hotel, it’s more than that, it’s the 101% commitment to service and your absolute happiness. The housekeeper who noticed my dirty reading glasses and left a cleaning cloth and the concierge who got my car for me before I’d even got to the front of the hotel, then when he knew we were sea swimming rushed to get us towels and water without invitation. This hotel is beautiful and it takes a while to discover all its beauty. The quiet adults pool had drinks delivered at the press of a little button, the indoor pool with its wonderful Spa, no Hotel is complete of course without its own donkeys and art displays and it’s grounds are well stocked with floral delights. Service seems to be entwined in the foundations of this Hotel from Thomas downwards everyone without exception seems absolutely focused on exceeding service expectations, and they deliver. The restaurants are truly full of high class dining delicacies the chefs are skilled and the ingredients are perfect but my dilemma is that it would be a crime not to award 5 stars here, but wait for it- I didn’t like the menu! I totally accept that others would consider me mad and they may be right but let me expand. One meal of fine dining was delicious, two was good but for lunch I yearned for some pool food, a nice snack, I did find one sandwich on the menu but otherwise for me the menus were just too complicated for a long stay and I just didn’t want to eat seafood delicacy’s when relaxing by the pool. The menus just needed some balance and the restaurants some diversity. We looked forward to our tea reservation and it was Such a shame then that so much was wrong with afternoon tea, it’s like the chef was drinking when he thought it wise to change 200 years of history. Please understand there is no lack of skill fresh ingredients or delivery here it’s just that the combinations were truly awful. The blend of tea served as ‘English breakfast’ was just not, it was very course and bitter. The sandwich fillings were just odd, for me carrot and pesto should never be allowed in a sandwich. The bowl of berries to start was equally out of place and the scones were small and salty and didn’t justify there existence in such a refined establishment and don’t even get me started on the lack of strawberry jam and inclusion of biscuits. I’d recommend a tonic of a visit to Fortnum and Mason or Raffles to bring the ship back into line. In fact I might send Thomas and his team a true tea blend from Twinings. But hey it’s just an opinion and still an exceptional outstanding establishment with great staff.

unique한 절경, 훌륭한 객실, 다른 어떤 특급호텔 대비 뛰어난 음식들은 매우 만족스러웠습니다. 그러나, reception staff와 일부 직원들의 서비스 마인드가 상당히 미흡했다. We are the only Asians in the resort. They are definitely more kind and attentive to other people, but not to us. 상당한 가격의 비용을 지불하는 투숙객으로써, 굴욕적인 대우를 받을 이유는 없습니다. I will never recommend to my friends to stay here. However, the staffs in the restaurant were nice.

Everything from arrival to departure was perfect. The staff were wonderful and accommodating. Beautiful trip! Alberto and Vanessa from the concierge were incredibly knowledgeable and helpful. Sunset boat ride is a must!