デラバン レイク リゾート(Delavan Lake Resort)

Never found a remote for the tv in the living space. Pull out was in poor condition. The high back chair had broken spindles. Curtain rods were not properly installed. It was not straight. Great layout and views. Actual beds were comfortable. Pack and play was offered for baby. Pool and gameroom were nice. For the price, atleast a continental breakfast would've been nice.

Great stay! Room was really well updated, clean and comfortable! Perfect for our overnight stay

Upon arrival we noticed the garage had never been taken out from the previous guests. The ceiling tiles were old and had water stains. The vent on the ceiling had dirt all around it. The worst was the filthy carpeting. I was told they would come and get the garbage right away but they never did. I finally had to go to the front desk as the batteries in the tv remote did not work. The manager was at the desk. He was very friendly and explained that he wanted to ensure we woukd have a good stay. He then offered to upgrade us to a larger suite and reduce the price of our stay. Im not sure how the reduction of price works when paying through Travelocity though. The larger suite was bettee than the first but the carpet was still beyond acceptable. The rooms are outdated and lacking in simple maintenance. The resort has so much potential if they invested the updates needed and cleaned appropriately.

The hotel receptionist was not approachable and rude at check in and especially when we checked out. The game rooms pool table had plastic eggs stuck in the pockets making it inoperable. We informed the rude hotel receptionist and her comment was its service is outsourced. No darts to play darts as well. Every floors vending machine was out of order. The hotel receptionists coment was you need to use cash. We tried that several times with no results. Her next comment was the machines are outsourced. Very unprofessional. On a good note, the room was nice and spacious with a side view of the lake. Overall rating 7.

The sunset view off the lake was spectacular!! The pool, property, unit and exterior was clean. I would definitely return!

Suites 301 was top notch , suite 303 had a door lock problem , the door wouldn’t latch . Suites 301 and 303 were decorated perfectly, had toaster oven and grill which were perfect . Suite 327 was mediocre looking , the recliner was broken , no remote for the upstairs TV .

Jets did not work in hot tub, staff had minimal to no customer service skills… but room itself was clean & quiet.

Spacious, clean, complete amenities, a lot of things to do.

I am completely in love with this place!! Our condo was beautiful and it exceeded my expectations! I even went on to book another weekend here. I would recommend this property, hands down! A definite 5⭐️ resort!