Do not book this hotel!
Service:
- showed front desk photo of bathroom, told maintenance not available until 8am the following day (for a one night stay this was not a viable option!)
- complained about scaffolding outside window (room 60), was offered alternative room (no 90) which also had scaffolding outside window!
- Not advised / aware of maintenance work at time of booking.
- Not satisfied with room booked or alternative offered, refused to stay, hotel would not refund.
Facilities:
- Poor signage. Having been unable to find alternative room, Jasmine, from reception, escorted me through hotel to find it;
- No Lift. Avoid rooms on first floor. Jasmine had to assist with baggage as alternative room was up a flight of stairs (not advised of this in the reception when it was offered)
- BEWARE unsafe pool: Warning sign on pool door to say it was closed for electrical maintenance work (dated one month earlier) further warning sign between changing room and pool to say only enter and leave pool via steps, AVOID contact with pool lights and surrounds
Location:
- Near HS2 development works, many roads closed nearby.
自動翻訳
