ヒルトン デンバー シティ センター

部屋は清潔で整頓されていました。2泊の滞在中、室温は9～16℃で、エアコンは暖房として十分に機能しました。部屋には大きな窓があり、換気のために開けられる小さな窓もありました。しかし、チェックイン時にフロントデスクは私がCtripで既に部屋代を支払っていることに気づかず、全額支払いを要求しました。Ctripのカスタマーサービスに連絡したところ、約10分でチェックインが完了しました。Ctripのカスタマーサービスは素晴らしかったです。チェックインは現地時間午後2時（中国時間午前4時）でしたが、迅速かつ信頼できる対応でした。

Everytime I come back here either for a night to kick back after going out for fun! It's always to a pleasant service!

The desk staff were friendly and accommodating. They gave me a 19th floor room. The crows outside this location were the most exquisite fabulous experience I think i've ever had at a hotel. I felt that you all should make use of the experience and build them some shelter and accommodate them more luxuriously , so they're a well taken care of part. The amount of bird s*** all over the ground doesn't really bother you if you have all these awesome blackbirds there, but it could be maintained in a really much more connected healthy way. They\nLive there , and it's like the only trees downtown , really. Please don't cut the trees down instead.Build some cool bird boxes and use them as an art exhibit, it will attract people. Even the Denver hotel Populusis supposed to be like an aviary or something. Thank you!

The hotel staff was very nice and helpful. Hotel and rooms clean.  There needs to be a lounge to relax and socialize, otherwise great stay

Deeply Disturbing Experience – I Was Forcibly Removed for Speaking Up I stayed at the Hilton Denver City Center from Feb 19 to Feb 23, and what I experienced was not just poor service—it was truly humiliating and emotionally distressing. 1. Locked Out at 3:00 AM: My roommate was locked out of our room in the middle of the night and couldn’t get in, despite the door not being locked from the inside. Multiple replacement keys from the front desk didn’t work, and even the staff member who came up couldn’t open the door. Strangely, security staff later opened it with no issue, which contradicts the excuse that the door battery had died. 2. Rude and Dismissive Front Desk Manager: When I calmly raised my concerns the next morning, the front desk manager Courtney Thomas was extremely unprofessional. She interrupted me repeatedly, dismissed my explanation, and falsely claimed the issue was due to a battery problem. When I tried to explain further, she accused me of “raising my voice” and called security to remove me from the hotel—even though I was neither aggressive nor threatening in any way. 3. I Was Forcibly Removed from the Hotel: I was escorted out like a criminal simply for trying to talk about a service failure. I wasn’t even allowed to exit through the front door. My roommate, who wasn’t involved, was denied luggage storage. To make matters worse, security gave me the wrong address for my ride. 4. Housekeeping Disturbance and Unfulfilled Refund Promise: Housekeeping knocked twice before check-out and saw us inside, yet continued disturbing us. No apology was given. Also, Courtney promised a 20% refund as compensation—this was never processed. As a non-native English speaker, I felt completely dismissed, disrespected, and treated as a threat just for expressing frustration. I left the hotel feeling deeply humiliated and emotionally shaken. I’ve stayed at many Hilton, Marriott, and Hyatt properties worldwide and have never been treated this way. This experience has had a lasting psychological impact, and I wouldn’t recommend this property to anyone looking for a safe, professional, or respectful stay. I sincerely hope Hilton’s senior management takes incidents like this seriously.

A bit of an embarrassment for the Hilton brand. Not sure if it's just this specific hotel, Denver, or all Hilton hotels in the US. - “Breakfast included" is misleading. It's a $25 coupon that does towards your restaurant bill. It’s expensive so no matter what you order, you'll be over $25 and you'll still be charged to your room. Food is average too. Not a buffet. Restaurant staff just automatically adds the tip they want and charges to a room. I bit confused that i'm paying for Hilton and then still need to be extorted for tips on every interaction. - Internet quality is terrible. Huge latency and packet loss. Spotty reception and frequently disconnects completely. Hard to do business calls or any other type of work. You can’t watch YouTube/Netflix in higher than 480p. Seriously. Forget about uninterrupted calls. - Unclear chargers on the checkout bill. Just random purchase codes that have no meaning. Amount higher than the summed up breakfast charges. - To receive parcels (e.g. amazon deliveries) to this address, you need to pay for handling, since it's processed by the UPS store... Is it so hard to handle small parcels for free for guests? Fortunately there are Amazon lockers a few blocks away, where you can receive parcels for free, but still need to step out at a 0 F winter weather… Room was fine. Well heated. The heater is quite loud though.

Fantastic place. Went to Denver for a conference. This hotel downtown was very close to the venue. Clean and spacious room. Really nice staff. They also stored my luggage before checking in. Recommended!

great hotel and great location, professional staff, nice room

Kind of expensive