エンバシー スイーツ ホテル デ モイン ダウンタウン(Embassy Suites by Hilton des Moines Downtown)

Staff member at check in was not smiling or welcoming. Mumbled - could not understand her. Apparently she was having a bad day. Facility is showing its age - no USB outlets in rooms. So-so vleanliness inbthe bathrooom. I like Embassy Suites, but this one needs a refreshing.

Very disappointed. Tried to check in on time and they didn’t have a room ready. When they finally gave me a room it was not clean. There was a swimsuit hanging in the shower, poop on the toilet, and generally not cleaned. We found a contact in the bed sheets too. They eventually came and cleaned the room. Also, I had paid for a premium room which was supposed to have a bunch of in room snacks but those weren’t there either. Had to argue to get those included. Very disappointing because we have been staying at this location for years and they have been getting progressively worse. I no longer can say I recommend this hotel.

I have stayed at this property many times over many years. The property has not been maintained. Tables, doors, and furniture are chipped, beat up and dirty. We would not sit on the sofa or use the ottoman because of the stains. We had to use the pull-out bed in the sofa and it did appear clean. The sheets however were stained. I expected much more for the price paid to stay.

The complimentary reception on Sunday evening was poor. The line to the bar was long for the entire 2 hours and often just had 1 bartender. We arrived at 5:45 and most of the snacks were already gone and were never replenished. The breakfast was great. We were disappointed that there not a hot tub

Nearly the entire staff from front desk to housecleaning to happy hour bartender were either unpleasant or nonchalant in their help and responses. Rooms were pretty beat up with updates needed badly (from towel bars barely haning on the wall to couch cushions with barely any cushion).. Breakfast omelet was good but my partner said the biscuits and gravy were terrible. I won't stay at this property again.

First room had black mold, second room was already occupied with hotel guest, sorry to those guest for me intruding on their space and being assigned keys to unlock their room. Third room was fine. It took me more than 45 mins to get settled in a room. No forks and coffee carafe, three of them, were empty.

Property was extremely dated. ripped up carpet, broken furniture, mold in the bathroom. Thermostat would only move so far and the room was extremely hot and uncomfortable.

Loved seeing the city. Saw the kichen dwellers play at wooleys which was an easy safe feeling walk away

We got 2 rooms for a staycation bday party for a teen. It’s a fun hotel but it’s a little overpriced for as outdated as it is. The fold out beds are really uncomfortable. Our air didn’t work in one of the rooms and it was really hot. We all had fun though and the breakfast was good. Staff is top notch.