ザ マーシー ラグジュアリー ビジネス ホテル(The Mercy Luxury Business Hotel)

Location Located backside area of cochin shipyard. Best view from our rooms though there is restrictions on taking videos and pics. Ambiance Good interiors of reception desk and indoor hotel lobby area was very nice. It has a bar, restaurants and dining hall, pool, gym etc Room A very good and specious room with shipyard view and equipped with all modern amenities. Bathroom A good clean bathroom equipped with all basic amenities. Staff All staff was polite, kind and happy to help with smile Service A room service was quick and prompt. Overall good stay at Hotel Mercy.

Comfortable is how I would describe my long stay in Mercy Hotel. The room I stayed in was spacious and kept clean by the housekeeping staff- Akhila, Maggie and another lady. Abin, also from housekeeping, was also very helpful. The best part of the room was that hot water was available as soon as one put on the shower, unlike other hotels where one has to waste a lot of water before hot water is available. The front desk ***ager and the staff were very helpful and did all they could to help me. The FnB ***ager, Mr Prashant, the chefs and the restaurant staff went out of their way to cater to my dietary requirements and even cook dishes not listed in their menu. Did I mention the beautiful Christmas tree in the lobby? it was gigantic- 2 storeys high.

We chose Mercy because it was the closest to the VFS Schengen Office; in fact, just across the road but unfortunately there was a divider which made the crossing difficult. We had close to 4-star comfort at a very modest tariff. The food was very good, better than even at ***y other more expensive places, and the staff were very friendly and helpful at all times. We will choose Mercy again!

Stayed here 10 days. Excellent service, though faced a few problems in the beginning. They were all ironed out. Good housekeeping, clean laundry. Well looked after by Akhila and Maggie. Very cooperative restaurant staff, right from the FB ***ager - Mr Pillai, Mr Teenu, the chef and the waiters. Served food according to my dietary restrictions. Room was clean, though some maintenance is recommended.