センツァ ザ イン リゾート & スパ(Senza the Inn Resort & Spa - Ultra All Inclusive)

Nice hotel

Хорошее место , вежливый персонал

Fiyatı uygun çalışanların ilgisi iyi ancak yemek kalitesi ve müşteri seviyesi istenilen düzeyde değildi.

What a holiday for my 50th. We had 12 people in total and everyone's first trip to Turkey. The food was good, plenty of selection but not much English stuff tbh,if there is one thing I think could be better it's some more name cards on sauces and stuff which there are lots of different types. The cleanliness is fantastic,the only thing we found was the public toilets need more monitoring because they get nasty. The staff in the hotel are fantastic. I would to personally mention Osman who we found to be above and beyond all the others. The entertainment staff were great,they are non stop engaging with the guests and even managed to get this old man up and joining in, Thankyou entertainer's for making my stay super pleasant and lots of fun.The onsite Photographer is well worth seeing while you are there for some great memories captured by this young man. If there is a downfall that we found was lack of baby changing facilities.

Hotel was clean and rooms spacious but if your English be prepared to be treated like your bottom of the pecking order. Also masses of school children taking over the hotel and knowbody watching them. People selling you stuff pool side all day

I don't think id be rushing to go back to this hotel. Generally, myself and my family (partner and child aged 5), had a lovely time. But there were maybe a few things that did need to be addressed, but to make others aware too. Entrance to the hotel was lovely on the outside. Unfortunately we arrived in the middle of the night as we had a late flight. When we walked into the main reception indoors, there was the receptionist man having a smoke in the office. Went into our room, was very minimalistic but this was fine for us as we didn't plan on staying in the room that much. It had everything we needed, and it has refreshments in the mini bar which was a nice little perk. The pool was nice, but it was absolutely freezing to be in there for too long. Sun beds were comfy and still plenty when people has reserved theirs for the day. The shop was literally directly opposite the pool, which you could buy floats for which were fairly priced. They had the pool bar as well which was open still 10pm. The food was fairly questionable. First 2 days of the food were incredible. There was so much to choose from, and there was a wide variety for lunch and dinner. Breakfast every day was terrible, no milk in the mornings for cereal neither. There was just such a limited choice for breakfast. Chips and onions rings also being served at 7.30am too? As the week went on, for lunch and dinner, the options were becoming more and more questionable and on the final day, I chose to drink than eat because it was shocking. The food is going to be expected to be slightly cold because people are leaving the lids open and that isn't down to the staff to keep going round and putting them on. The drinks choice was great, they had such a range to choose from. We had an incident in the middle of the night which resulted in me asking to be moved. Fair enough they got a room instantly, but what I didn't expect was the room to still be dirty, there be dirty socks around the room and balcony and for the cleaner to not care. In our previous room, the cleaners decorated our beds with towels, petals, my daughters teddys nicely placed on her bed. It was the little touches which we found beautiful. But once we moved rooms, our stuff was thrown across the room, beds not made, towels slung on the bed, it was horrible. For activities in the day, we only found this on our last full day, in the corner on a board which was covered by trees, so we didn't actually know what was being hosted. There was no evening entertainment, which I found a little shocking considering that this is a 5 star all inclusive holiday. So after dinner times, I feel that you are sat twiddling your thumbs on what to do next with the kids. The waiters were always on hand and were prompt with collecting dirty plates and cups and always making sure you had a drink. Nothing was too much trouble for them at all. If I'm totally honest, I don't think that ill be going back anytime soon and certainly not with children in the p

I and 5 family members stayed in the hotel for 5 days. Summary of our opinions and experiences: The hotel environment was excellent in terms of accessibility. The hotel was big and had a very stylish and good design and architecture. The cleaning of the hotel was unique and the personnel were cleaning at every moment and in every place. The rooms were clean, comfortable and big and all facilities were excellent. The food was unique and had a great variety and international quality, and in all three main meals there were really several models of food for every taste. The seafood restaurant was also very professional and stylish. The sauna and the Turkish bath were really great, and you must do the massage, the experienced and expert staff are working in the spa depar**ent. The drinks were professional and complete and varied, both domestic and foreign. The pools were very clean and big and the aqua park was great. Snacks and pizzas were excellent and varied, and it is possible to eat a meal at any time. In all locations, cheerful and smiling personnel meet all your needs with complete courtesy and are always looking after you. On the beach, the facilities and care were excellent and there were many beds and they were cleaning the beach from the big stones that were there and soon all parts of the beach will be cleaned from any stones. We are grateful to all the hotel staff for bringing us a unique experience. I don't remember the names of all the staff, but we have special thanks to Mrs. Janan and Mrs. Naveen (beach manager), Barista Mustafa (Sadam), and Mr. Diyar, the waiter of the snack section, and Mrs. Yasmin, the manager of the spa section.

The hotel is filthy,I’d rather say it’s a 3*. Food is disgusting,and the restaurant area smell like you’re eating inside the toilets.Everything in the restaurants were the cheapest and lowest quality,juices,coffees,food,fruits(very few selection),the chocolate for the pancakes was disgustingly cheap. The hot chocolate was water and pinch of brown powder. Awful You will die in the lifts,no air to breathe! Staff doesn’t speak or understand English, every time I was calling reception, they’re hanging the phone because was impossible for them to speaking in English! The cleanliness of the room is for 1* hotels. I’ve stayed 7days and after 3 days I’ve asked for the bedding to be changed, and was not, until I’ve had to pull out the bedding by myself, we were a family of 3, hsk never left towels for 3, always 1 large towel and 2 small, hsk provided toilet paper dirty, as per the pictures, and the towels quality is like the one used to mop the floor, overused, the bin not emptied and the toilet seat was flying away. Bathroom sink and shower handle were rusted and broken. Was smelling like pee in the shower, I’m sure was never disinfected. The swimming was dirty and the sun chairs were not enough for the guests. Drinks included are the cheapest ones again,if you want ice cream or anything bottled you have to pay separately, and prices are at least 3x higher. You will have to pay for Wi-Fi. On check out was a very rude man, I don’t write his name here, asking us why did we left the keys in the room, on very aggressive tone, and the end he told us “bye” and turned his back, I thought he will slap us because we left the keys behind. The keys for the rooms stopped working for few time, and because the receptionist were not speaking English, gave us the keys for the wrong room number, and had to return 4x on a day to get the keys correctly, receptionist said “don’t worry be happy” no sorry or anything like that. Rude, extremely rude reception staff! They don’t know about sorry, thank you or please! Just basic. The hotel beach is with rocks! If you wanna spend a nice holiday don’t go here, you’ll waste your money!

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