アロフト ダレス エアポート ノース(Aloft Dulles Airport North)

Reserved king bed. The hotel oversold rooms and could only offer us two separate beds. No compensatory offer Asked to speak with manager and did not get a call from manager after 2 days.. Won't be staying there again.

I paid what I got! The room is clean and comfortable.

Location and services are very good

The stay was short and environment suitable. Though no room service or free meal (not even breakfast). I would think twice about staying in a hotel with no real amenities to my liking. For a short stay it was okay.

We had a great room and the staff were very accommodating. The only reason we didn't rate it with 5 stars is because the HVAC system was very noisy as well as the refrigerator. We fixed the fridge noise by unplugging it.

My 7 yr old daughter loved the room. The art work on the wall in the bathroom was a unique and creative touch. The staff was very pleasant and may I add very beautiful. Would definitely stay again when in the area.

Bathroom door was not closing and when we asked them to repair it they didn’t bother to do it.it was very uncomfortable so we had to check in to another hotel within a day

I had a reservation scheduled 5 days earlier for a king bed and was told sorry none available. This is at 415 pm when check in is either 3 or 4 pm.. when asked what he was going to do about it….He said there’s nothing I can do….sorry…

Paying to park seems excessive given cost to stay. Shuttle is generally great. On this trip we were told upon arrival at the airport and pick up to return to our car, we had to wait for the shuttle. It wouldn’t be leaving until later. Perhaps short staffed or only one shuttle. In retrospect we should have just bummed a ride from the neighboring Hilton shuttle instead of doing what we thought was the right thing to do by asking if we could ride the Hilton Shuttle even though we had stayed at Aloft. The Hilton driver said NOPE they are separate. We ended up using a transportation network instead. You build into the price of a stay these amenities but if quests don’t use them it impacts value of experience.