When we arrived there was a dreadful smell of drains in our room and we told reception about it. They sent a cleaner, who sprayed air freshener. That didn’t work so they sent a cleaner and the maintenance man but they still couldn’t fix it. The manager said they didn’t have a different room, but to leave the aircon on to alleviate the problem.Next day the manager offered us another room, due to a cancellation or “no show” apparently, so we moved there. The laminate flooring in this room had clearly seen much better days. Some of the board ends were lifting, as were parts of the edges. Not what I expect from an expensive hotel but we put up with it rather than have more hassle. There were notices around the hotel advising that the pool area decking was going to be replaced in 2024. The decking had obviously been in a bad state for some time and, in my opinion, the problem should have been fixed some time ago. When we ordered water it was provided in a nice glass bottle but didn’t have a sealed cap as you would expect, and it didn’t taste very nice. I asked the maitre d’ about this and he told me it was their own tap water which they filtered. Charging almost €3 per bottle for tap water is a shoddy practice. The reception/seating area was gloomy and oppressively warm. The fans were rarely switched on and there didn’t appear to be any functioning aircon. The outside dining area wasn’t cleaned properly - there were pigeon feathers on the floor for a couple of days at one point. One final point was the inconsistency in how drinks were charged to rooms. We were asked for our room key card, sometimes for a signature or simply to say what our room number was. As a result, we had no idea how accurate our final bill was, and I know this lead to mis-charging for some guests. To exacerbate the problem, our final bill was all in Spanish and showed only a date, ticket number and cost so we could not check it for accuracy. On the plus side, the pool was nice, as was the food.
自動翻訳