ジ アルバニー ホテル(Albany Hotel)

Not happy with this hotel at all. An emergency arose and they were of no assistance at all.

The room was clean i can't complain you can only work on changing the carpet in the passages as you know that it smells damp.

Not a place I would recommend, no cold water in the bathroom, no air-conditioning in Durban heat, no hand towel, no wifi...receptionist blames the new owners...I used to visit here alot...this is now just run down...it is sad

It was good except that if you need something you can't call at the reception, you need to go physically. Shower head needs to be fixed so that the water can flow properly.

When we got there at 10 we wanted to b e in the hotel , they told us we must come in at 2 oclock, how so disappointing really

Amazing coffee spot! One of the best iced coffees in durban! The pies and quiches are amazing! The quality of food for the price in unbelievable. Great little spot in the middle of town. Very clean. Right next to city Hall and the museum. Awesome spot.

Albany Hotel never again, I was here 2 years ago and the aircons did not work properly then and still don't work properly. I booked for 2 nights but the next day had to change rooms as the 1st one had cockroaches. The pillows are terrible, pillow cases even worse they torn. The DSTV does not work a very very fuzzy picture. Lifts are not working due to a fire the hotel had 2 months back, the rooms never had glasses, cups, kettle and jug the staff had to go and take away from other rooms. All these issues existed years ago and still does and they blame the fire for everything. I stopped booking with Albany but had no choice as the other establishments I started using were fully booked.

First of all the area is extremely dangerous! A robbery took place just outside the hotel as we entered. The carpets are absolutely disgusting and has a bad odor. Lifts are sticky and dirty. Bathroom is disgusting. There was dirt, including hair stuck on on rim of the toilet bowl. Towels were stained. I highly doubt the bedding gets washed often since it had a bad smell and stains all over the pillows, including human hair. The room had a bad odor. Bathroom floor gets really wet while showering as the glass door is placed on the wrong side! No mat provided in the bathroom. The hotel is very noisy. We woke up to what sounded like drilling and breaking of glass outside our hotel room. Unfortunately we had to spend the night there as we arrived later than expected and were lucky to get a booking into another hotel the next day. It was a total nightmare and waste of time and money.

Stay away from this property, be very careful when looking at the photos and description of this hotel online, the pictures are misleading. One of the worst hotels that exist. The hotel is dirty, the beddings was not clean, and floors are sticky! The rooms smelled stale and had no towels, the bathroom was so dirty I had to ask for them to clean it. Dirty carpets, curtains falling off rails, stained furniture. No cups or kettle in the room – I had to ask. NO PARKING, you must park your car on the street or in n parking area situated in a dark alley – you need to walk past the two bars/shebeens – very unsafe and dangerous. The area is not very safe. Beggars and drunk people harassing you as you get out of your vehicle. We had to stay as we paid, but we couldn’t leave early enough the next day. Cheap price on *********** & Tripadvisor - and now we understand why. Horrible place. Management could not be bothered about your request or complaint. I was very disappointed with my booking. Albany Hotel MUST be removed from ALL accommodation website. This property should be closed for health and safety reasons. DISGUSTING!