I have emailed the hotel a week ago to sort this out but they haven't gotten back to me. This property is atrocious. The entire property stinks of smoke, when you pull up there are unhomed people everywhere at all times. the room was so smelly, everything looked like it was smushed before we got there. The bathroom looked filthy so bad that we chose to not even use it. Our lock never worked so we had to prop a ironing board against it (see pics) we booked this hotel because it was close to the Prudential Center and because it has a gym and pool. When we got there the first thing we passed was a GYM CLOSED sign. I asked the receptionist, and he said it has been closed since covid in 2020. Then why is it promoted in your amenities? The overall state of this property is poor and not worth the $189 i paid. more like $99 that is why i contacted them to have them justify the price but havent heard back so now im posting my reveiw. Dont stay here, its not safe, its in a weird storage container/car storage yard.
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