アドレス・ホテル・カサブランカ(Address Hotel Casablanca)

這酒店就是個坑、攜程付了全部的費用、酒店先給你check in、然後兩個小時在來跟你講他們酒店收到的錢不對、要求我們在補差價。攜程客服人員聯繫他們酒店就是不搭理。沒辦法客服讓我們補了差價、後續一直跟進，也沒把額外的費用退給我們

不喜歡他們的態度，生怕你不交税費（也聽不懂是哪種税，房費已經含税還要交額外税費），第一次還給我們一個聞起來像腳臭的房間，心眼子太多了，環境不怎麼樣，和住過的四星級酒店完全不是一個等級的。唯一一個優點就是吃早餐時的人和幫停車的人挺好的，另外，什麼免費停車場，請不要亂標好嗎，他們沒有停車場，停車就是停在路邊，而且需要收費，還要找半天才有位置

攜程付完，到店還要從新付費

一半半阿。

Terrible hotel Dirty sheets, only one light bulb working out of 8 in the room. My sister was told that she would have to wait for a pillow case........ The restaurant was closed, it was open according to their site, but reception was unable to give any information on where the nearest restaurants were. Total shambles

This hotel is more of a 2 star, certainly nothing more. The rooms are very basic, you get only one single towel per person, this will be your hand towel and body towel. The rooms overlook a busy road so can be very noisy. The room has a kettle but no coffee sachets. When I asked the receptionist if there were any places to grab a coffee sachet he couldn’t help or point me in the right direction - not very 4 star. The toilet came with half a toilet roll and the toilet had a bar smell to it which wasn’t ideal as we had to close the toilet door so we didn’t get a heartache. Additionally the door only closed if it were locked otherwise it popped open. This hotel needs to do better or rebrand itself to a two star to reflect the true position.

The stay was Ok, not great. They lack the finishing touches in everything. They open the room door on you without knocking or warning. ( the maintenance and security). Room service were very helpful and polite and courteous. They are good according to their local standards, not international standards. No clothes hangers, no TV channels, no dead bolt inside the door, I felt no privacy. They could be better with more sense of urgency. If I would do it all over again, I would stay somewhere else. For the money, it is ok, not a great deal.

Knowing that I travel almost on weekly basis for my work. The staff does not know anything about the principles of hospitality. They don’t even have a hoover for the huge filthy carpets they have in each room, the bed is so soft I ended up with a backache after a cple of nights, the shower leaks and they even refused to give us an extra blanket, and this is the first time of my life I am refused an extra blanket in a hotel. Don’t go there, I didn’t even talk about breakfast 🥴

Terrible customer service, Very noisy room