MGM グランド デトロイト(MGM Grand Detroit)

スタッフはとてもフレンドリーでした。6 年目の記念日だったので、エアビーアンドビーの悪夢から抜け出してこのホテルを予約する必要がありました。結局、美しい部屋に泊まりました。

素晴らしい景色が見える素敵な部屋。冷たいシャワーもありました。家が勝ちました🥲

予定していたコンサートがキャンセルされた後、キャンセルしようとしました。トリップとMGMは私と一緒に働くことを拒否しました。二度と使用しません。

Overall my stay was pretty good however we weren't informed that in order to receive house keeping you have to request it. Usually you request to not have house keeping not request to get house keeping. However the shower was the $hit..

It is a nice hotel, staff are very friendly. The only thing I was really bummed about that the women’s jacuzzi was down, and they have failed to inform us before we checked in the front desk. Mind you I did call 2 times prior to driving up there to make sure it was working but unfortunately it was not…. The only accommodation I received was to waive the resort fee…

This was the WORST experience I have ever had stying at a hotel and I have traveled a lot! We arrived at the hotel and of the 7 rooms we had reserved they did not have any ready. We checked in 2 hours after our expected arrival time so this was disappointing to say the least. We were also traveling with small children and this made it difficult. No apologies were given and the staff was very rude. We eventually had to have a manager come over to hrlp us and we were told that our being upset about the rooms not being ready was the problem rather thst their bad attitudes, poor communication, and their inability to accept responsibility for their shortcomings. We ordered food from the ONLY place that was available to ordef food. We were told 20 min for the food to be ready. After 1 hour and 15min we were advised thrir system had gone down and they didn't realize they had not made our food despite multiple inquiries as to where our food was and what wax taking so long. I spoke to another manager who offered no apologies but said that some people had to wait even longer than us so I guess they felt that was acceptable. My 3 year old niece was made to leave the pool by staff despite both her parents being CPR certified and accompanying her. They said there was no lifeguard on duty and therefore she was not allowed and no one under 14 was allowed in the pool because it is considered a "spa". We had to get a room at fort poncetrain down the road so the kids could swim

The room was beautiful. However, my towels smelled like fried food - like they’d been stored in or near the kitchen! Additionally, the mattress was too firm - resulting in such back pain that we could not attend the second of two concerts.

The hotel itself was beautiful and the service was fantastic, however there was a protest going on at the time and several people protesting stepped in front of our car as we tried to enter the parking garage. One of them actually hit my car. They protested the entire duration of our stay

Carpet was covered in lint. Didn’t look like it was vacuumed. Pillows were few, and were flat. Bathroom was tidy and very clean.