ヒルトン ガーデン イン デベンズ コモン(Hilton Garden Inn Devens)

Double charged for both rooms, no shampoo in the rooms. Was told I’d receive points but still have not. Not happy at all

Everything is nice and comfortable but the floors are thin. We’re unlucky to be in a room below where kids were jumping up and down.

There were ants in our room! We stayed for two days and they did not clean the room . There was a sign that said for extended stays they don’t clean every day but we were only there for 2 days.

Alarm went off in the hall. Spoke with the mgr on duty and asked what it was. The response we got from him was "I don't know" we asked if we should evacuate and again we got "I don't know"(great way to install confidence in the people staying there. Turned out to be the fire alarm but it didn't go off in our room. Then the next day we had our "do not disturb" sign on the door and 3 times they came to our room.

I specifically asked for a crib at conformation, then confirmed at check in, yup yup.....oh sorry ill bring it up..... no ducks given! Wifi didn't work, breakfast is no longer included....

Our stay was great! Very clean, all of the staff were very friendly and the bed were so comfortable. We look forward to many more stays at the Hiltons as we travel a lot for sports.

Dee at front desk was very nice and helpful. Great check-in experience.

It was generic and just okay. The lasting impression I will have is the rude breakfast staff who jumped on me for filling my water bottle from a pitcher. Perhaps having an urn of ice water available for guests would help that staff member who seemed to be ultra concerned about her pitcher being emptied too quickly. She also said the water was for guests, and I had to say that I was a guest. She then proceeded to watch me walk around the breakfast buffet. Not welcoming behavior at all.

The bathrooms need to be updated, the vending machines don't work, the soaps smell nice, the staf was great.