パール ホテル

Awful service and bad reception staff. I booked king room but was told the booking team made a mistake a booked queen room. They said I had to upgrade which I did for my two nights. I claimed money back after paying for upgrade from my booking agent as the error. Upon checking out they said I had to pay the upgrade AGAIN?! They said when I paid on arrival I did for one night, I made it clear in here for 2 nights and will have my original kind room for two nights and claim the upgrade costs back. I already claimed when I FIRST PAID. I can’t even claim the second amount. The staff member never told me this when I arrived. She made the mistake. If I was upgrading for both nights why not just take the full payment at the end all together? Why two different payments each day? Not only did I waste 2 hours checking I wasted more time checking out trying to catch my flight because of these silly reception staff. Staff need training, no managers ever available. No resolutions. I will never book again. Also the showers don’t give hot showers, like warm at best. AVOID.

整體滿意，酒店服務熱情周到 當時預訂酒店時候看到有免費接機服務，但實際上酒店需要收費，還有我雖然預訂3晚，中途提出退房想換地方卻被拒絕退房申請，酒店説是攜程平台説收了全款不能退，平台答覆就是酒店不給取消。

Nice and clean room good ambience fully maintained hygiene hotel staffs were well behaved , obedient and friendly...food is good here..had a nice experience staying here will recommend this to everyone...will be be coming back again...

Very good hotel, more impressive are the staff there, receptions are great to the guests. Prices are low compared to the location and services. Overall the hotel was a memorable experience for its comfort, services, location and staff. Keep it up

I have stayed in Pearl Hotel at least 5-6 times in the last 2.5 years. Glad to see they have maintained their quality in all spheres of hospitality continuously. Small hotel in a quiet lane off the main road in Banani. Smooth and quick check in, good rooms, good sleep quality, decent food.

Pearl Hotel Dhaka is a decent hotel to stay. It is just 20 minute drive from Dhaka Airport and in New locality of Dhaka. The checkin and checkout was very smooth, the staff at reception were very helpful in all aspects. The room was very cosy and comfortable with tea maker, mini bar, all the toiletries, neat n clean sheets and very comfortable beds. The buffet breakfast was equally good with nice spread and hot corner. The overall food quality was good and tastry food. Room service was excellent and quick. Nice spa and well experienced masseurs. Over all it was an excellent stay.