ベストウェスタン ボローム グランジ(Best Western Brome Grange Hotel)

Small double room, very soft mattress, bathroom was tiny, no surface for your washbag etc, very tatty bathroom suite, sink cracked from top to bottom, shower leaked so badly that the flooring was warped and leaked onto bedroom carpet leaving wet patch after each use.

The rooms were very tired and had mould issues in the bathroom tv not working, rooms not very warm, my sisters room (not booked through *******) had a major water leak under the floor tiles in the bathroom we did complain the next morning as it was to late when we arrived, the staff where absolutely brilliant they couldn’t do enough for us they managed to put us in some much better rooms even though still very tired, the rooms need major refurbishment to warrant the cost…. It was only the staff that stoped us asking for a refund or some sort of compensation.

My room was not clean, curtains hanging from pole, holes in walls, kettle needed descaling. Bathroom ... base of toilet dirty, looked like urine or faecal stains. Floor tiles when walked on had water comeing up through them. Gap under main door you could see daylight and the draft was quite bad. Complaint made to staff who were very helpful and did move me as I'd asked but not until the next day.

Very positive experience from start to finish. The staff were all very welcoming and friendly, couldn't do more to help. We ate in the restaurant in the evening, they accommodated the children, breakfast was lovely the next morning. The same member of staff looked after us for both meals and he was a real credit to the hotel, so friendly and polite and couldn't do enough to help.

Property was easy to find. Julie, receptionist, was very welcoming and upgraded us without being asked. Room was nicely furnished and decorated but the bathroom was very small.

It was a pleasure staying there and staff were very friendly. The room was spacious and comfortable. I would recommend people staying there.

Excellent service staff were amazing could not be more helpful, warm and friendly atmosphere very welcoming

Hotel is very conveniently located for my reason to stay but (outside) rooms are in need of a bit of TLC. Thumbs up to the housekeeping team, and for the cleaning and replacement of items, they get a big thumbs up compared to likes of Travelodge/Premier Inn.

Great location, nice quiet room. Fully stocked tea and coffee facilities.