VIP ホテル

It's a hotel for transit use. Good location to access to airport. Took over 1 hour at checkin wait line. Only 1 staff at reception is doing checking while 5 to 6 staff are doing something else with a line of over 20 people. Smell like smoking in room. Need to change room. It's good value for a short stay but don't expect much services.

We stayed here for 2 nights. The room had all the basic bathroom amenities, which we loved, and the bathtub was great. However, the carpet and chair were full of stains, which made the room seem dirty. If something could be done about it, that would be great. The reception at the time of check-in was unwelcoming; the staff member didn’t respond when we greeted him, didn’t smile, and seemed like he didn’t want to speak. This was particularly disappointing after a long flight, as we arrived around 2 a.m. on July 30th. At checkout, the experience was no different. The staff were busy arguing and not attending to guests around 6 a.m. on the 31st. We had to leave the key at the desk and inform them we were checking out because they weren’t acknowledging any of the guests. The staff need proper training. On a positive note, the pool was clean, and with the heat, it was amazing to spend some time there.

Air conditioning malfunction and the room was uninhabitably cold for half the time I was there. I could not sleep, I contacted Reception three times and they couldn’t fix it. Two hours before I left, they offered me another room. After the visit I contacted them about a refund,” it will be referred to the relevant department”