The ambience of the hotel is great. The room is spacious and well decorated. Everywhere is pretty can easily take a instagrammable photo. Hotel easy access to the Zongshan Lake.
Our room manager Ms. Lynn Zhu is very helpful.
New hotel in 2024 . Room was spacious and nice view . Quiet location can walked to the lake easily. Big bath tub in balcony . Really enjoyed. The Chinese restaurant food was so good , must try . The staff service was excellent specially Ms Lyne Zhu , very helpful and friendly. Thank you .
The experience we had at Banyan tree hotel was exceptional, the room was so nice. Besides, we were well greeted and the reception with an upgrade and staff Nana looked after guys really well during our 3 days and 2 nights trip...She was really well aware of what we needed and very helpful as well.
We will definitely come again
Came here during off season with my boyfriend. Super friendly staff. We got an upgrade to a room with lake view. The bed here is super super comfy. Highly recommend the outdoor infinity pool. Would visit again!
翻訳
ホテルからの返信: Thank you so much for taking the time to share your wonderful experience at Banyan Tree Dongguan Songshan Lake. We are thrilled to hear that you had a fantastic time with us. We are delighted you enjoyed the room and the outdoor infinity pool experience. Your kind words and positive feedback are highly appreciated. We look forward to welcoming you back on your next visit to Banyan Tree Dongguan Songshan Lake. Thank you once again for choosing us.
Zhiwei
レイクサイドビュー バルコニー キングサイズベッドルーム
宿泊: 2024年9月
カップル・夫婦での旅行
36件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年10月5日
Wonderful experience for vacation in such a lovely and friendly hotel. Beautiful lake view and lots of activities available for customers to enjoy and relax. Hotel staffs are friendly and proactive to put customer first in mindset and skillset. The design of the hotel is extraordinary and awesome
翻訳
ホテルからの返信: Dear guest, thank you so much for taking your time to share your wonderful review in our hotel. We're thrilled to hear about your positive experience with us. If there is anything special that we can do to make your next stay a more memorable and enjoyable, please do feel free to contact us. Thank you for choosing to stay with us and we look forward to welcoming you back again soon.
Chan
スーペリアマウンテンビューツインルーム
宿泊: 2024年11月
家族旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年12月26日
Nana and her team members are very good in serving us in all requests. We had a pleasant and enjoyable stay. Must come back.
Great experience. Lovely premises with beautiful surroundings. Rooms are spacious and very comfortable. Staffs are all very friendly and help. Particular thanks to Lynn Zhu -who has gone out of her way to make our family’s trip enjoyable. A great “banyan tree” stay !
Facilities seems a lot. But the staffs are not willing to provide any.
翻訳
ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Banyan Tree Dongguan Songshan Lake. We are disappointed to learn that our service is not meeting your expectations. We take the feedback seriously and will share it with relevant team for further review and improvement. Rest assured, we will reinforce our training programs to ensure consistent, and attentive service throughout the hotel.Thank you once again for sharing your valuable feedback, and we look forward to welcoming you back in the future.