ホテルからの返信: Dear valued guest, thank you for your comments. We are delighted to know you are satisfied with our service. See you next time at Sheraton Dongguan Hotel.
ホテルからの返信: Dear valued guest, please accept our sincere apology for your unpleasant experience. We are urgently investigating this matter to check if the breakfast issue was caused by a system mismatch. As far as the staff attitude issue, we will continously carry out service training to remind our associates to provide on-brand service. We are deeply sorry for the inconvenience caused you. Please trust that we are committed to exceeding our guests' expectation. As always, we wish you a pleasant journey and we hope that you will be coming to stay at our property again.
ホテルからの返信: Dear valued guest, thank you for your comments. We will continue to provide great service for every guest. We wish you a pleasant journey. Hope to see you again soon.