オクシデンタル ドレスデン ニューアの口コミ・レビュー・評判

ホテルからの返信: Hi, thanks for the review, but unfortunately the pictures do not show our Hotel Pullman Dresden Newa. I hope you had a good stay anyways. Kind regards.

ホテルからの返信: 良い評価をいただきありがとうございます。特に朝食につきましてはご満足いただけたようで大変嬉しく存じます。持続可能性の観点から、300 以上の部屋でミニバーを稼働させることはもはや模範的ではないと考えています。そのため、24 時間いつでも飲み物や軽食を購入できるマーケットプレイスをフロントに設置することにしました。私たちのサービス ロボット「サー ジェームス」は、追加料金なしでいつでもお部屋までお連れします。理解していただきありがとうございます。

ホテルからの返信: Thank you very much for the rating you have given our hotel. I am delighted that we were able to impress you with our location and cleanliness. We would also be happy to help you find the best room category for you next time. As our rooms all have a similar layout, we have actively decided to differentiate between our categories in terms of amenities. Our superior rooms are all located on the next floor up, and our deluxe rooms and suites, for example, also include a coffee machine, tea station and stocked minibar. I look forward to welcoming you again on your next visit to Dresden, wish you all the best and send you my best regards, Jana Bellmann | Guest Relation Coordinator

ホテルからの返信: Thank you very much for your excellent review. I am delighted that you enjoyed your stay with us so much. In addition, we always invite our guests to contact reception if they have any challenges with their room. This gives us the opportunity to resolve them in the shortest possible time. Despite our soundproofed windows, noise from the street cannot always be avoided in a city hotel like ours. Our reception team will therefore be happy to provide you with earplugs for an even quieter night. Just get in touch with us!Convince yourself of the success of our efforts during your next visit. We look forward to welcoming you again.Best regards, on behalf of Jana Bellmann | Guest Relation CoordinatorWe are already looking forward to your next visit! Until then, all the best for you and best regards, Jana Bellmann | Guest Relation Coordinator

ホテルからの返信: I'm delighted to hear that your visit to us was just the right thing for your trip to Dresden! If you are ever in the area again, please feel free to drop by again. Until then, we send you our best regards, Jana Bellmann | Guest Relation Coordinator

ホテルからの返信: How nice that we were able to satisfy you in all respects and thank you very much for your good rating. Please feel free to drop by again on your next visit to Dresden - if you have any questions or requests, our team will be happy to help you at any time and send our best regards until then,Jana Bellmann | Guest Relation Coordinator

ホテルからの返信: Thank you for sharing your positive feedback with us! I am delighted to learn that you had a fantastic experience during your stay, especially appreciating our location near the train station. I understand the importance of a convenient location, and I am pleased that it added to your overall satisfaction. I look forward to welcoming you back for another exceptional stay in the future. Kind regards – Vivien Fenz, Social Media & Guest Relation Coordinator

ホテルからの返信: Thank you for sharing your feedback with us. I apologize for the challenges you faced with the air conditioning during your stay. Your comfort is of utmost importance to us, and I regret that we fell short in this aspect. Rest assured, I will address the air conditioning issue promptly to ensure it meets the desired standards and provides a comfortable environment for our guests. I appreciate your valuable comments regarding the surroundings, amenities, cleanliness, and service, which will be taken into careful consideration to improve and enhance our offerings. If you decide to stay with us again, we will do our best to ensure a much improved and satisfactory experience. Kind regards – Vivien Fenz, Social Media & Guest Relation Coordinator