ドレスデンのマリティムホテル

Visited over a long weekend for Christmas markets which were really nice and plentiful. Unfortunately the hotel experience marred what was otherwise a great weekend. So.... Good points: Hotel is ideally located for Dresden city centre. Hotel rooms are spacious and comfortable. Bar area is cozy and pleasant. Swimming pool was ideally heated for fitness swimming. Poor points: Only the odd member of staff speaks English (despite the website saying otherwise). Mistakes made at check in which were:- No explanation of hotel layout. No complementary water bottles provided, we were then denied them the next day and had to argue with a reception member for them to be given. Room cards not enabled for gym and wellness area access (denied access to the area so had to return to reception to enable). Finally and the most concerning point (one I have never experienced before) was that we were ignored whilst sitting in the bar area. After an afternoon of Christmas markets we returned to the hotel and went to the bar. We waited some considerable time to be waited on before having to ask a female member of staff for our drinks order. We then waited over 10 minutes before drinks were served at the table. I appreciate that during busy times waiting times can be extended but there were only a handful of people seated in the bar area and 4 people attending the bar?? Having drank our drinks we then attempted to get another round which turned into a complete insult. We attempted to stop the female member of staff a couple of times who appeared to be busy but was clearly avoiding us. The bar became a little busier and she was attending tables of German guests and serving drinks in the normal manner. Another male bar tender was doing likewise clearly leaving us to wait whilst they waited on more German guests. I eventually went to the bar to ask another member of staff who took the order but after 10 minutes we had still not been served. I tried to speak to the bar tender about our drinks and was told that they didn't understand (our language) and just walked away??! Completely frustrated with the situation, I went to reception to ask for the manager who I hoped would assist us and help us to get a drink. I was told there was no manager available but he would deal with the situation. In fairness he did speak to the bar staff who then obliged and brought us our drinks. We were then pointed at by other staff members and made to feel really uncomfortable. Eventually we left the bar and went to our rooms before visiting the restaurant later. The restaurant experience was very different and Paul who served us was exemplary in serving us during our various courses. It is a real shame that we experienced the bar behaviour as this is really nice hotel otherwise.