パーク アパートメンツ ドバイ アン エッジ バイ ロタナ ホテル(Park Apartments Dubai, An Edge by Rotana Hotel)

Nice hotel and good food

Excellent housekeeping service by Pradeep and Chandra. They take very good care of the room and all details. We are very happy with their work. The supervisor, Mr Ronny is extremely proactive and helpful. We also would like to praise the work of Mr Ala at reception who is extremely helpful.

We had a long stay in Dubai and we chose this accommodation because of the price. Neither did we know we were in for chaos and mayhem when we arrived to the apartment. So many things went wrong. Firstly, the dirty water coming out of all taps and sink, cooker stove wasn’t working which took 3 engineers to fix, air con wasn’t switching on and the freezer was full of ice inside and on the door and wasn’t shutting at all due to it. We wasn’t happy on the first 2 days because it ruined our plans and day as we had to wait for the engineers. I asked them for a new room but they were adamant to get this apartment room fixed for us. Yes, I can argue with them endlessly but to be honest I did not want to ruin my holiday. Would I recommend this apartment, definitely NOT!

I normally don't write a lot of reviews and if the following incident hadn't happened today - I probably wouldn't even be writing this review. My father booked this for our holiday - paid upfront before our stay. We had a serviced one-bedroom apartment - my husband and my two children stayed for a full two weeks. The hotel room had a fly issue, which I made them aware of - they sent someone from pest control but the issue persisted during our stay then our bathroom sink was always blocked - and our floor was so dirty that our feet would almost always be full of dirt. Our room always smelt of food, and you will notice the smell as soon you come in, even then we didn't complain, then 30 hours after checkout, bearing in mind we have had room service/cleaning each day the hotel manager calls my father saying there are scratches all over the TV and demands 3000 AED! We are frequent travellers and never would allow our children to even touch the TV screen let alone scratch it. Non of the room service staff ever noticed the "scratches" and then all of a sudden 30 hours later here we are demanding money! This sounds completely suspicious and bad customer service!!! No pictures/ no evidence just a random phone call that we should pay 3000 aed!!

The place is nicely located and offers spacious two bedroomed apartments with a pool and kids play area. The only downside was the construction works nearby the literally vibrated our room ..you will be woken up no doubt. Otherwise the place is good. Walkable distance to the metro and supermarkets. Shuttle service to Dubai mall, Festival City Mall. And its closer to the airport...

Chance car rental nearby. Supermarket nearby. Couple restaurants nearby. Short walk to Metro station. Breakfast buffet at adjoining property which was very nice. Pool was nice. Gym available. Washer and dryer (one machine) very helpful for our family trip. Front desk staff was helpful. Would definitely recommend and would stay next time we are there.

It is with great pleasure that I write this review to commend the outstanding performance of Dulanjani, who has been taking care of my apartment's housekeeping needs for the past month. Her dedication, attention to detail, and exceptional service have truly made my living space a clean and comfortable haven. Dulanjaniconsistently demonstrates the utmost professionalism in her work. She always arrives promptly at the agreed-upon time and goes about her duties with a calm and focused demeanor. Her punctuality ensures that I can plan my day without any disruptions, and her respectful approach towards my apartment reflects her dedication to her role. I want to extend my heartfelt appreciation to Dulanjani for her dedication, professionalism, and unwavering commitment to providing an outstanding housekeeping service. She is truly an asset to your team and deserves every bit of recognition for her outstanding work. Thank you, Dulanjani, for yourexcellent service. You are truly exceptional, and I am looking forward to many more months of impeccable housekeeping in my apartment.

As a long-term guest, I am thoroughly impressed with the exceptional service provided by Chandrah and Rony from the housekeeping team. Their dedication to maintaining cleanliness and their attention to detail have truly enhanced my stay. Chandrah's meticulous cleaning and Rony's professional approach have made me feel incredibly comfortable during my extended visit. Their friendly demeanor and consistent high-quality service have exceeded my expectations. I am sincerely grateful for their hard work and commitment to making my stay memorable. Thank you for having such outstanding staff members, they have truly made my long-term stay a delightful experience.

This hotel very good and the staff very friendly and helpful specially Roney and Mithun i have good experience with them service and cleaning keep it up and I really enjoyed in this property i stay more than one month in this hotel and it was beautiful stay