Unwelcoming Reception: The receptionist did not display basic courtesy, giving us the impression they were unhappy working there. This initial interaction set a negative tone for our stay. Uncleanliness and Unprofessional Practices: Our room was not adequately cleaned upon arrival and contained an unpleasant odor. While they initially changed the bedsheets after our complaint, subsequent requests for fresh linens over the next four days were ignored by both housekeeping and the receptionist. Additionally, basic amenities like tea bags, water, and slippers were unavailable unless specifically requested, often with the explanation they were "out of stock." This practice is inconvenient and creates the impression of poor preparation. Sleep Disruption: The noise from the pub significantly disrupted sleep throughout our stay. We would appreciate it if you could address these concerns to ensure future guests have a more positive experience. Ideally, we would like to see improved training for staff regarding customer service and basic hospitality practices. Additionally, ensuring proper housekeeping protocols are followed and maintaining an adequate stock of amenities are crucial aspects of guest satisfaction.
自動翻訳