リクソス ザ パーム ドバイ(Rixos the Palm Hotel & Suites)

I was traveling with my parents and booked two rooms. Unfortunately, rooms are up to date and absolutely d didn’t meet my expectations. spots on the shower’s door, spots on the wall in the bathroom, cracked mirrors and very cheap uncomfortable pillows. Dust was everywhere as well. Lots of people out there useless. I explained my complains daily and they moved me from ano room to even bigger room with more dust and spots. A/C was off everywhere in every room and I called maintenance service when checked in, when moved to another room etc. the can’t handle a comfortable room temperature before first arrival, what service we can talk about here? Good was absolutely fail. Will all inclusive option it was basically rice and lamb, other stuff was super smelly and undress (sushi, fish, seafood, beautiful but extremely untasted desserts). Every single step in this hotel was the proof of the luck of customer and professional service. Once I bring all my concerns to the table, I get only sorties and promises to be better for the next time lol. No refunds, no complimentary service, nothing to make me feel better before I leave. Just a promise that they’d do better in future. I’d never be back to this hotel, and won’t recommend it to anyone. Poor choices, not sure even about 2.5 stars even. Big fat failure. Was here for a few days and totally regretted them.

Все супер отлично спасибо !!!!!!!!!!!!!!!!!!!!!!!!!!!!

酒店很好 服務也好

A most enjoyable and very relaxing 5 days in Dubai. Hotel was exactly what we wanted. Food was excellent, service was excellent, room was extremely spacious and comfortable. Sad to be going home. We will definitely go back

A great stay -kids club was amazing. Only downside was that the ac didn’t work in our room our first night and so we had to move rooms. Loved the first room more as it was a beautiful large ground floor right at the pools.

Staff are excellent and very attentive. All folks from reception to buffet, pool and beach were extra polite and looked after us. Check in is at 3 and we arrived at 10am! Thankfully they sent us for breakfast and had the room ready by 11 - amazing! We had a senior suite which was a little dated and aircon only worked in half the suite but it was huge with a nice bathroom and stunning views. Pools are nice and well maintained - only thing I would add is more service staff at main pool bar. Buffet was pretty good but not great for kids - no pizza during 2 weeks we were there, kids menu was pretty limited and repetitive. Great that you get free tickets and shuttle to aquaventure every day - that is exceptional. Steak restaurant was also very good, we had the tomahawk which was excellent. Kids activities and water slides etc are great and a nice touch. Gym was well equipped and staffed without anyone pushing personal training on you. However if you want it training is available in all manner of sports/exercises. Spa and salon is good also although you do get hassled to buy treatments at the pool/buffet. Main bar is cool - lots of screens and Guiness on draft! Taxis are available pretty readily which used to be an issue on the Palm. There is also a free shuttle to Mall of Emirates. The all-inclusive concept is great here and other than the points I mentioned was overall very good.

This property is the best we ever been to, we enjoyed our stay, the cleanliness, how safe it is, the food and drinks. Saban at the bar was awesome! We would come here again. Thank you Rixos

Beautiful property wonderful staff and great Restaurants thumbs up.Thanks Rixos needed this.