I am extremely disappointed with my recent experience at this hotel. This was not my first stay here. I have stayed at this hotel several times before, and every previous visit was excellent. The staff were always professional, respectful, welcoming, and helpful. Unfortunately, this visit was completely different. The receptionist’s attitude was rude, dismissive, and highly unprofessional from the moment I arrived. I was checking in with my son, and instead of clearly explaining the hotel’s policy, she gave confusing and inconsistent explanations. At one point, she even justified her request by saying it was because my son would be having breakfast at the hotel, which has absolutely nothing to do with the check-in process. Rather than trying to help, she made the situation unnecessarily stressful. When the supervisor arrived, I expected the issue to be handled professionally. Unfortunately, he also appeared to be unfamiliar with the proper check-in procedures and was unable to provide a clear or consistent explanation. Instead of resolving the situation, he only added to the confusion, and his attitude was equally unprofessional. My complaint is not about the hotel’s policy itself. Every hotel has the right to apply its own procedures. My concern is the poor customer service, the disrespectful attitude, and the apparent lack of knowledge demonstrated by both the receptionist and the supervisor. Regardless of the situation, guests deserve clear communication, respect, and professionalism. What makes this even more disappointing is that I have always enjoyed my previous stays at this hotel, which is why I chose to return. I never expected to be treated this way at a hotel I had trusted and recommended in the past. I truly hope the management investigates this incident, provides proper training to the staff, and ensures that no other guest has to go through a similar experience.
自動翻訳
