Booked here for my sons 13th birthday the 23rd Dec, when we checked in the man on reception said check out tomorrow is 10am and breakfast is served until that time, I was like ohh my email states 12 check out, (which i checked again) he said well you should have got one stating 10am, but I was like ok that's fair enough it is xmas eve tomorrow and people want to get home, no bother. I said so we have to have breakfast and checked out all by 10am? he said 10-10.30am give or take but you can get breakfast up until 10am. So we thought ok get up pack up room 1st then breakfast then leave for 10. When we arrived at our room they had put balloons and a happy birthday card on my sons bed which I had emailed about and he was delighted when he walked in. We had a lovely evening in restaurant food was lovely. Fast forward to next morning we get up pack up room and go down for breakfast at 9.30am after a few mins a waiter came over and was like, yes?? I said can we order some breakfast and he said no, kitchen closed at 9am, I said we were told on check in it was 10, he said I don't know why you were told that because its not, I said (I have 3 kids that were hungry and a 2 hour drive ahead) is there nothing we could get, he just replied tea/coffee. He was so rude, so up we went to check out. I complained to lady at desk and to be fair she was helpful and said we should of been served as it was meant to be 10am, she did go and get the kids a juice box and some fruit but I was so upset, to have paid/spent all that money in the hotel the evening before to make his birthday special and we end up leaving on xmas eve so angry and paying for a breakfast we didn't get. Maybe if you don't want people in the hotel xmas eve morning don't take bookings the night before and delivering half a service.
自動翻訳