ラトレル アームズ ホテル(Luttrell Arms)

What a pleasure to stay in this beautiful hotel filled with character and history. The staff were absolutely brilliant - first class and very professional - actually lovely to have happy and smiling persons attending to your every need ! Thank you all for the best experience ! Keep up the great work ! The hotel is in a charming village and it also has a Secret Garden ! Food and drinks excellent - we shall certainly return ! Highly recommend if your ever visiting Dunster or Exmoor !

Was a perfect place to hold our wedding. All the staff were amazing in making it a perfect day and stay for us and our guests, including the dogs who were spoilt. Food was amazing along with the beers on offer. The rooms were superb, clean and perfect. The attention to detail throughout shown by all can not be over stated. Thank you all.

We have enjoyed many lovely meals at the Luttrell over the years. The ambience is lovely and the food is always wonderful. However the last twice we have been there have been a few issues which did dent our experiences somewhat. On the first occasion, we were with a friend who is allergic to sulphides (preservatives commonly found in bread, wine and spices). We had checked in advance and been told that our waiter would be able to provide the allergen information. She wasn't. When she checked with the kitchen staff, we were told to avoid potatoes. This was somewhat surprising, but we changed our order accordingly. When the food arrived (already rather delayed) the wrong order had been cancelled, and so one of our party had to wait longer for the correct order. On the second occasion, we had booked some weeks in advance. The time we were hoping for was not available and so the booker initially plumped for a later time. However, after consulting with the rest of the party, we decided the earlier time offered would be preferable. We telephoned back some five minutes after the original call and requested the time of our booking be changed, and were told that this would be no problem. However when we arrived at the earlier time (6.30) we were shown to our table but told that our booking was still for 7.45. We explained what had happened and the waitress acknowledged that this wasn't our fault. But she also made it clear that her priority was another party who had booked for 6.15. We were initially willing to be a bit flexible, and asked for some foccacia and olives while we waited. Our order was eventually taken at about 7.15. By this time, the other party had ordered their food, received their drinks and finished their starters. The foccacia and olives arrived (after we chased again) about 7.30. The tap water never materialised. By the time our main courses arrived, we were hungry and tired, and frantically texting our babysitter to check that she was able to stay later than planned. It turned out that instead of amending our booking, a new booking had been made for 6.30 in the restaurant rather than the bar. It is therefore unclear why the kitchen should have found it so difficult to accommodate us at this time. Nobody apologised for the error or for the fact that we were inconvenienced as a result. It might have been a nice gesture to not charge for the foccacia, but this was not offered. Instead, our waitress made it clear that we were a great inconvenience and she couldn't possibly be expected to look after our table and this other party at the same time. The food was as delicious as ever, and so we are likely to return to the Lutt (especially given that there are few alternatives in the local area); but I do hope the service can be improved back up to the standard it used to be.

A group of old friends meeting up for lunch. The food quite good, but vastly overpriced, one step up form Wetherspoon but three times the price. I don't mind cueing at the bar to order my food and a drink when I am paying £8.73 for a burger and a beer but I really think that when I am paying £25.00 for a very similar burger and an identical real ale that they could come to my table and take my order. One of our group ordered the soup, it was served up nearly cold so had to be taken away and heated up. The Luttrell Arms needs to make up its mind just what sort of establishment it is.

Stayed for 4 nights late Feb 24. Exceptional service and beautiful hotel. Room was lovely and clean. Lovely lounge and bars with log fires. Staff couldn’t do enough and the food was excellent. Don’t miss the secret garden and Dunster Castle. We will be back xx

Outstanding Me and my god son who was visiting me went to get lunch. We were not disappointed, the second we walked in we had a warm welcome the service was Outstanding and the Exmoor Beef and Yorkshire pudding was out of this world stunning meal the atmosphere was amazing it really was one of the best meals and the staff were so lovely very attentive. Thank you 😊 xxx

A fabulous three-night break at the best hotel we have ever stayed in in the UK - they do everything right. The building is characterful, historic & full of cosy nooks. Furnishing is antique, country style & it's position perfect for exploring this lovely village & wonderful Exmoor walks you can access straight from the door. The room was spacious, well appointed & had plenty of storage for clothes, & even an outdoor terrace with castle views (used a little in January). We ate in both the bar & the smart restaurant & both were superb, with the fish particularly impressive. All the staff we encountered were friendly, efficient & helpful &, being local, full of knowledge about the area. Breakfasts were hearty, with lots of choice & the beer & cider are good. I cannot recommend this hotel too highly, unless you dislike dogs, which are treated as honoured guests & pampered - they cannot go in the restaurant, but will be found elsewhere (all were very well behaved). All in all a magical winter break & we would love to return.

This restaurant panders to gluten free and seems to think this is what visitors like , Unfortunately this is not so. I cannot understand this policy and will not recommend this place .The beer was the only thing that was top notch.This used to be a place to go to.

We visited on Sunday, just for coffee and cake as we’d already had lunch- the staff were super friendly, we sat out in the courtyard as it was very busy, the staff brought us blankets and checked we were ok as the weather was awful ( we were fine as it’s undercover) The coffee and cake were delicious and the price was good too - we’ll be back ( hopefully to stay next time)