ホリデイ イン エクスプレス ホテル & スイーツ ハンバルグ IHG ホテル(Holiday Inn Express & Suites Hamburg)

非常好，這裡是我住了近10家holidayinn中床品密度最高的一家。乾淨舒適！其它方面都是統一標準。

When I travel to the area I always end up choosing this hotel. It's safe, family-friendly, clean, and close to many food establishments.

Nice clean room, lots of lady bugs in the windowsill but whatever with that, staff was great check in/out was nice and easy

The toilet didn’t work for hours we went down for help with it twice and toilet also rocked when ever u sat down the bath room Hit the floor when ever you close it breakfast was good though

The bathtub had dirt in it. Sheets had stains on them. Closet had someone clothes in it. Front desk not helpful. I had to email hotel general manager, as of morning, no response.

As a typical business traveler I stay frequently in this class of hotel. This had to be my worst experience in recent memory. The room I was given was not ready and not clean. There was no remote and the coffee bar had not been refilled. The floors were dirty and there was a bad stain on the couch that needed cleaning. In the bathroom there was mold on the upper wallpaper and the sink drain was missing. When I checked in for my four night stay the front desk made my keys only for three days. The food pantry for snacks had not been restocked. The breakfast was very good and that space was clean. I asked to have housekeeping come to my room and clean it but the bathroom floor was still left dirty. The same clump of dirt was on the floor after two housekeeping visits. The head of housekeeping came to my room with another employee and opened the door without knocking and fortunately I was dressed. This place needs a new management team.

Not what I expected from Holiday Inn. Checked in at 7:00pm and rooms weren’t ready. Went to dinner, came back and second room not cleaned/ready yet. First room had door open, bathroom sink dirty. Wasn’t certain it was ready? Had to move from second room to another. Trash and dirty linens in hallway on first floor. Both coffee pots empty at breakfast. Laundry dryer vents in front landscaping area and was covered in lint. Needs some serious attention to guest experience/cleanliness.

The overall condition of the property was poor. The dust in higher areas of the room, tops of furniture and wall hangings was thick. There was obvious damage to the walls. The toilet looked as though it had been questioned repaired. A fresh coat of paint and a deep cleaning could go a long way!

We didn't like their control of things that were going on.. There were kids yelling, running all over and no one was trying to get the situation under control.. Many guests complained but nothing was done about it..