ホリデイ イン エクスプレス タワー センター IHG ホテル(Holiday Inn Express Tower Center New Brunswick, an IHG Hotel)

The hotel itself is great, I’ve stayed there plenty of times before, however this is the first time I’ve used trip.com to book, unfortunately when putting in all my info it appears trip.com switched my guest name with mine on the reservation which caused all types of confusion and had my card charged double because the hotel couldn’t find the reservation because it wasn’t under my name. I eventually was refunded but all of this happened on my birthday weekend… so yea not the best experience

Used this hotel for its location to Children's Specialized Hospital, as we arrived late and it was too far to drive home. Staff was great and very helpful. Check in/out was very easy.

Really clean & very helpful.

Clerk had no record of my reservation and no rooms available. I had to book a room at other hotel

Pool was not too clean, the bathroom had NO body wash the shower head had mold wasn’t the best experience.

Elevators were not working ,,had to walk up stairs to 3rd floor. Noisy by night. Other guests taking loud on hallways and parking lot.

The staff behind the front desk were friendly and efficient both by check in and check out. The hallways smelled of smoke and the rooms had a musty smell.

The room stunk of cigarettes, TV didn’t work the entire stay, shower was dirty, and sheets had hair on them so I had to sleep on top of the bedding.

Laundry machines not clean. Smell in halls. Breakfast ok (a few fresh food) Really close to bus station to New York.