Residence Inn New Brunswick Tower Center Blvd.の口コミ・レビュー・評判

很無語的一次入住經歷。到酒店已是晚飯後，地方很好找。但接待小哥告訴我們由於攜程沒付款，房間沒有為我們保留。聯繫了攜程客服，他們很快幫我們溝通了，但是沒法給我們房間，因為已客滿。等了一個多小時，攜程衹能説幫我們看看小鎮上其他酒店是否還有空的可安排。我們倆女同事出差美國，一路從美西拖了2個29寸行李箱兩個登機箱，不能馬上入住，在大廳等待了一兩個小時後還要折騰找其他酒店😡😡😡！且我們計劃是住兩晚的。後來想到我們是萬豪的超級會員，出示會員卡號後，小哥請示了經理，告訴我們還有個同房型套房，但是少了一套餐桌椅！並且要另行付款。攜程也同意回去給我們退房費，這時我們衹要有床就能倒下了，於是衹能接受入住。房間裏面還好。但是等我們第二人準備洗澡時，總枱電話來了，説不好意思，找到我們的預訂記錄了，因為預訂人兩人順序是反的，剛沒沒找到，我們明明出示了兩個人的護照！很差的體驗！

房間寬敞舒適，乾淨衞生，早餐也不錯。

延續住宿，早餐9:30結束，但咖啡和熱水24小時免費提供。

環境非常好，唯一不足早餐適當多樣化。

不喜歡一般

Imagine driving long distance, with your young son and elderly mother and booking a room late night, to sleep, and walking into a room with strong odor, GRIME, HAIR, mold, and rust. I just checked in about 40 minutes ago. I walked into a room that smelled disgusting. The bathroom literally has grime and dirt from someone who clearly stayed here a while. The shower was NEVER cleaned! Don’t be fooled! This property looks nice from the outside but clearly housekeeping staff is taking that for granted and not doing their job. I can’t leave in the middle of the night, for safety, so we are stuck here. I can’t even shower! Corporate will be formally notified Monday morning. Completely inexcusable!

Clean modern hotel but very disappointed with their parking fee of $5 per day. This is the only Marriott Residence we've stayed at that charged for parking, and we have stayed at many. Fortunately we only stayed 1 night to see a show but couldn't imagine paying that per day for a week or long term. Also a disappointment was the outside design, there is no ramp or curb access for luggage. The luggage had to be carried over the curb which makes no sense especially for a new modern building. The rooms were clean and designed very nicely but the pillows were way too soft for my taste. Even with 2 pillows you were sleeping on the mattress and they only provided 4 pillows for 2 people.

We were notified via the Bonvoy app our room was ready so we went to check-in right at 4:00pm but were told by an unfriendly/unwelcoming (no greeting was offered) front desk representative that the room was not ready. No time frame was given for when the room would be available and the representative was clearly annoyed when I asked for an estimated time. When she checked the computer to answer my question, all of a sudden a room was available so I really don't understand what changed with asking for a timeframe. As soon as we entered the room we secured the door with the bolt and safety latch which was a blessing because 10 minutes after our arrival a male employee (he had on what appeared to be a housekeeping uniform or some other type of uniform, perhaps maintenance?) attempted to enter our room. My husband went to answer the door but by the time he got to the hallway, the male employee was all the way down the hallway and was walking pretty quickly away from our room as if he was trying to get away so as not to be recognized. This made us feel really uncomfortable during our entire stay, especially when we left the room to go to a planned event so we took anything of value with us but still worried the whole time we were way that he would enter our room when we weren't there or could possibly be in the room when we came back. The room wasn't the cleanest which was also a huge disappointment. There was a dirty stain on the bedsheet and a fecal stain in the toilet (see the pictures) and of course lots of hair in the shower from the prior guests. If we weren't in a hurry to get to our event, we would have requested a different room. Lastly, the money grab of charging for parking was ridiculous considering how much we paid for the room and considering how plentiful the parking was. The room and hotel could have potential to be decent but we aren't willing to give this disappointing Marriot a 2nd chance when safety and cleanliness aren't guaranteed.

This hotel was awesome! The room was so nice we had a suite and the staff was great! Miquiel is the general manager he was fantastic! He told us things to do and we had a bad tire he even offered to follow us to the shop and bring us back to the hotel!! I would definitely stay here again!!

The Residence inn has been the best experience we had. Everything so clean and all the staff were so so helpful. Faith at the front desk very helpful. House keeping were so so helpful. This hotel has met all of our needs. We were here after my husband had surgery and needed to stay close to the hospital. Everyone at the front desk were so helpful.