クロスバスケット キャッスル(Crossbasket Castle)

An outstanding hotel one of the best I have stayed in. Food superb, room outstanding and fantastic customer service. Fully deserves 5 stars as attention to detail great. Would recommend without hesitation and as a woman on my own I was never made to feel out of place

Very nice stay again at Crossbasket. It’s a lovely place but there are still some elements of the service which are not quite 5 star or deserving of the prices charged. Staff are very friendly, the food is good, if a little over fussy, and the rooms are beautiful. A few improvement would make this a truly 5 star hotel. - Returning guests should be welcomed back, not asked if they’ve stayed before. Doesn’t make me feel like I’m a valued guest! - Do not ask guests to settle their bill before they are ready to leave/check out. This is a big no no. I was not planning on doing a runner. - Don’t leave guests waiting in an empty bar with staff popping in and out and not offering to serve them. - Missed items off a simple order is also disappointing. Overall this is a very nice place, but falls a little short of expectations which are naturally high. None of the point above would be worth mentioning in standard hotel.

Went to celebrate our friends 70 th Birthday. What can I say. A warm welcome awaited us by Ryan and staff. We sat in the beautiful lounge area,had few beautiful mocktails and mixture of appetizers Wich everyone loved. Our lunch was served in the most stunning dinning room, beautiful piano music playing in back ground,so relaxing. Lunch was just the best I've had in a long time, compliments to to the chef,food and presentation to die for. So sorry I've forgotten names of the staff who served our table,have to say you can see you both really enjoy your job,service with a smile and nothing was problem to you both. Had a chat with Ryan who you can also loves his job in this beautiful castle. If you haven't booked don't delay. Remember there's a fabulous choice on menu. If you are a bit fussy why not go for the burger from bar menu. My friend and I are not burger lovers but went for this. What can I say never tasted anything like it. We cannot wait to return.

The rooms are bigger than they look on the website and the bed was very comfortable. The grounds are beautiful and we were very glad we stayed here but two nights was plenty. Afternoon tea is a great treat rather you are staying or just visiting for a couple hours. The only down side was that we did not want to eat in the main dining room because we felt it was to limiting for our taste. We did eat in the bar but they have a pretty small menu which is for both lunch and dinner. Food was good but I felt the service was very slow.

We visited Crossbasket Castle for afternoon tea to celebrate my birthday. We have had many afternoon teas over the years in many 5 star hotels and restaurants and my husband always walks away and says that was disappointing, your own afternoon tea is much much better. However, on this occasion it was different all he had was ‘wows’. He said yours is excellent but this one was something else “excellent +++++”. The ambiance, the service and the food was simply first class, can’t rate it highly enough. So thank you for a great day out.

We enjoyed afternoon tea here on a lovely summers day. The castle and grounds are beautiful and we enjoyed strolling around in the sun before going inside for tea. The afternoon tea itself was well presented and tasted lovely - the scones in particular were excellent. The sandwich/savoury choice could have been a bit better. The cakes were very nice and the perfect size to finish the meal. The room where afternoon tea is served was charming and we were seated on large, cosy sofas. Unfortunately our table was placed quite far from the sofa and was a bit too small to fit everything on to - this was a bit awkward to eat on. Service was somewhat lacking - there was no-one to greet us when we arrived and no staff were based in the tea room so there was a lot of waiting around. There was no menu for the tea and it was placed on the table and left; no-one explained what the items were so we didn’t know what we were eating. All in all we did have a lovely time here. It is a beautiful setting to take afternoon tea. A few tweaks would elevate this to a 5-star experience.

Our 6th Christmas Day lunch with the Crossbasket’s Team. The day was wonderful and the staff were exceptional. The welcome one was great as always the ambience was excellent and the food was super tasty. Can we wish the team a merry Christmas and a prosperous New Year. Regards Joe and Charlotte x

Beyond exceptional. Extremely attentive staff, room and hotel were simply world leading in cleanliness & well chosen furniture. View were stunning & the food was beyond description! Mouth watering dishes were had and all at reasonable prices. Highly recommend and can’t wait to go back. Even better that is was dog friendly- only critique would be that a dog friendly spot in the bar would’ve really helped, as had to keep dog in room.

Birthday treat - had an absolutely wonderful two night stay. Beautiful room, fabulous food, brilliant service, amazing hotel.everything was perfect. Such a relaxing experience and hope to return again.