ハムレットホテルズ メイドストーン(Hamlet Hotels Maidstone)

So upset that noise from heating was so loud really spoiled our weekend

Excellent hotel close to everything fantastic location

We were greeted on entry and ordered our drinks at the bar as we were early Wednesday morning were shown to our table and directed to the buffet areas. Everything was explained in detail, from the soup starter, the cavery and side dishes to the salad and dessert areas. There is also a self service coffee area. The soup was leek and potato which was very tasty, for the cavery there was a choice of gammon and beef with Yorkshire pudding and vegetables. For desserts there was apple pie, various gateaux with custard or ice cream on request The service was very good and staff regularly checked if there was anything else we needed We were not rushed and there was a nice relaxing atmosphere We will definitely be going back there again

The biggest problem is that I’ve been fined for parking while staying the night. When I booked we thought it was included and now a week later I’ve been fined!!!! Also the rooms aren’t really that nice. As I walked through the corridors I could see into areas that I shouldn’t and they were messy and unorganised. There was also a few trip hazards on my way to and from our room. As the rooms were being cleared they just left everything out with not much consideration

We were part of the wedding group. Booked most of the newly refurbished 40 rooms of the 53 rooms hotel. Hotel team gave a fantastic warm welcome, organised Dinner meals and cocktail events. Buffet breakfast with great choices and wonderful service. Free Wi-Fi, free parking, pet friendly with flexible check in and check outs. Amazing time we had, friendly service and good value!

Positives: Good value, friendly staff, bar open until late, ironing board in room, good location. Negatives: paid up front but on checking in hotel policy is to take your bank card and make a £1 transaction on it - odd. When I asked why as I had already paid in full on line they said it was ‘in case of damages’. I found this dubious and marginally offensive that they distrust professional guests. Also by giving your card details they could then take any payment they wish on site. I didn’t feel comfortable with this from a security point of view and wouldn’t stay again on principle.

Booked here as really convenient to see family. Wasn’t expecting much due to the price but pleasantly surprised. Rooms are basic but clean. Staff were very friendly and helpful. The breakfast was good - hot buffet breakfast. WiFi included. Disappointed that we didn’t get our room cleaned/fresh towels despite putting the ‘please clean my room’ sign on the door. A very comfortable few nights stay. Overall, good value for money. If in the area would stay again.

Great value. Very friendly and helpful. Clean and comfortable. Would definitely recommend.

Lovely old place to stay all the staff were very friendly and helpful great Breakfast very central to places of interest