ザ・ロイヤルオークホテル(The Royal Oak Hotel)

If you’re looking for somewhere to stay with your dog(s), I honestly couldn’t recommend this place enough We booked this B&B because it was advertised as dog-friendly, and we (and Frank!) had the best weekend! It was our first trip with our dog (a medium-sized Staffie-cross) and we felt so welcome, right from our arrival. I would agree with some of the other reviews I’ve read, eg that the decor would benefit from an update, but our room was spacious, warm and comfortable. Frank was welcomed in the bar where we had two dinners and two breakfasts, and the food was delicious. Staff were friendly and accommodating, and we loved the cosy a**osphere in the pub. On our second night, we asked if we could bring Frank’s bed into the bar whilst we had dinner, and staff were happy for us to do so. It was an added bonus that it snowed during our visit, and we loved the local walks. We’ve already decided that we’ll stay here the next time we want to visit the Peaks thank you, Royal Oak!

A pitiful attempt at hotelierhsip. A confusing booking experience and woefull organisation on arrival made for a poor first impression. The accommodation is tired and clearly in need of a substantial upgrade. Halls are musty and dusty. Rooms are dated, noisy and lack a basic standard of quality to have an enjoyable stay. Junior staff are well meaning but disorganised and management are rude, utterly shambolic and ignorant of the poor quality establishment they run. This is a venue best avoided.

The room was in need of decoration, & the carpet was tired & had cigarette burns. Both bedside lamps were missing bulbs, & one was literally hanging by it's wires (see attached photo). Both the room & the bathroom were in desperate need of thorough cleaning, there was dust everywhere. The radiator in the bathroom leaked, so there was a permanent pool of water on the floor. The shower doors did not close properly, so every time that the shower was used it added to the water on the floor. We only had breakfast in the restaurant; the food tasted fine, but needed to be served a lot hotter. They also don't have gluten free bread, so I was unable to have toast. The worst however was the final morning. I went down for breakfast at 09:00 only to discover all of the doors locked, the lights out, & that I was the only person in the building - so clearly I had been alone overnight. God only knows how many laws, rules, & regulations are broken by leaving a guest totally alone in an hotel overnight. What if there had been a fire?

Unfortunately this is a very poor hotel. The staff aren’t particularly friendly and the rooms are poorly appointed and maintained. The level of cleanliness was questionable and the whole place had an odd smell and a mild sense of despair. Check in was poorly organised and we were surprised to see the pub was closed at 2200 when we came back from our evening out. Having not been given the door code it wasn’t easy to get in. I would strongly suggest staying elsewhere.

Staff were welcoming. the room itself was disappointing. Filthy, dusty, very unhygienic. Cleaners/staff trying to get in room before check out. Wasn’t shown how to access hotel out of hours and would have been locked out! Leaky radiators!

Room was awful, dirty and dated , bathroom on a big slant, tv size of a postage stamp with only standard 5 chanels. Bar/restaurant looked nice enough but shut just gone nine, thank goodness only there for one night, would definitely not recommend

One of the grubbiest ‘hotels’ I ever stayed in ever. Pleasant staff, good pizzas, clean bedroom and en suite but OMG how grubby. Disgusting carpets throughout, decoration and fittings from the 1970s, burns in my bedroom carpet, solid pillows, sheets and blankets, an all pervading smell of decay. Needs a complete refurb.

Great Location. Lovely room. Good food although misinformed te menu and charged for it. Celing insulation zero woken constantly by people walking above us. Otherwise would have stayed again

Food and service was excellent. The room mold on the aluminium window. Bed linen had red wine stains. Very noisy room children running up and down landing.