ベストウエスタン プラス ホテル ハールハウス(Hotel Haarhuis)

Goed ontvangen door de nachtportier en een receptioniste, Tot aan de kamer is het hotel goed verzorgt. Eenmaal op de kamer lijkt het wel de jaren 80. Schimmel in de badkamer, meubel in de badkamer hangt te laag. Geboekt een tweepersoonsbed en wij kregen, twee eenpersoonsbedden met een dunne topping. Mijn vrouw werd met rugpijn wakker. Koffie op de kamer was echt onder de maat. Overal lag stof. Hygiëne was 5-sterren niet waardig. Volgende keer toch een ander hotel kiezen.

A very chic and classy hotel. Modern and sophisticated. Excellent service from check in to check out. Matthijs went above and beyond and gave us a quick tour of the hotel as it was our first time and also the first time in Arnhem. He recommended things to do and places we can visit and dine at. The food at Locals is a must try too. The room is clean and cozy. We will definitely stay at Haarhuis whenever we are in the area.

Hotel looked lovely with great decor and had an award winning "ultimate toilet experience"! Room and bathroom were of adequate size and our room faced the main road but hardly any noise could be heard. The staff that greeted us were friendly and polite but unfortunately the staff in the roof top bar, one man in particular, was quite hostile from the moment we met. I got the impression he wasn't keen on the English and he made our visit unpleasant. Be aware that reservations are necessary, even if the bar is empty at that time and you only wanted to stay for one! (No one else came in while we were there and we stayed for two drinks, being joined by a few friends, so clearly not busy!). We were told that drinks could not be put on the room but had to be paid for on one bill and not individually . Well, this is what he told us, to be awkward I can only assume, as we since found out that drinks could be charged to the room. We did have a great stay with friends and got the know the town with the many historical things to do in the area.

Where to start. Pretentious and self indulgent. Having a slightly quirky hotel does not make up for indifferent service, poor housekeeping, and frankly laughable food quality, which looked marvellous but had no flavour and all at eye-watering cost. The basics like emptying the bin in the bathroom after the previous guest should be a given, and should you move the adjustable bracket on the tv for better viewing, you will discover the thick layer of dust lurking behind. We will not be hurrying back to this overpriced underwhelming establishment. They say 'Poor managers employ poor staff' and never was it truer.

Arrived with such high hopes as appearance when entering is wow! Staff all lovley ,super polite . Room looked perfect ....although a little unsure about the glass bathroom door. Unfortunately the room cleaning was almost non existant .2 days out of our 4 we had to ask at reception for towels and ond toilet roll and also our room to be cleaned ......even after this was done Hand soap was not filled ,even when we requested it .. Expected a better experience all round and this would make me look at what's on offer from other hotels in the area .

If you like to sleep with air conditioning the whole night, it is not possible. Every night it shuts off automatically around midnight. Waking up from the warmth to turn it on again. It has been my 4th night of interrupted sleep. At the front desk they told me that this was part of their energy saving tactics. They even offered to bring me a fan, which never arrived. Not even to mention you can hear your neighbors flushing toilets and showering, slamming doors. All the great things that this hotel has to offer fall into nothing if your sleep is compromised consistently. Shure wouldn't book this hotel in the summer!

Its a nice hotel. Cool design, nice bed and so on. However, there are a few issues. The room isolation is sub standard, in the first floor room, you can hear all the traffic outside, including everything people are saying on the streets... The toilets are not soft close (really so 1990''s...). The breakfast is nice, but there was a very loud group, obnoxiously loud, and the management did nothing to ask them to reduce the noise.