トゥルー バイ ヒルトン エディンバーグ(Tru by Hilton Edinburg)

There was very low water pressure in our room the entire stay. Water tricked out of the faucet and shower head and was often insufficient r for even flushing the toilet. We reported this to the front desk our second day, but received no response and there was no improvement. We stayed at this property one year ago and did not have this issue.

The only thing i did not like was that, when i made the reservation it was showing as a double room and when i got there the employee told me they dont offer double rooms unless you pay an extra fee.

We were scheduled for 3 days housekeeping never cleaned room we had to use our dirty towels to dry off with cause it states they clean every other day but didn’t I’m shocked this chain is usually great but not this time.

One of the female desk representatives was extremely rude. Her attitude and customer service skills were terrible. There was a mixup with our reservation, and she was very callous and uncaring about it.

We called the desk to help with excessive noise above our room that lasted several hours. The walls and floors are excessively thin. To say we had restful night would be a lie.

Everything was above average except for the high humidity in the room. We still needed the ac on, but through out the night n the morning, the room was damp n the floor felt slippery.

I came to RGV every other weekend and always stay here, it’s very convenient, family oriented, great service, friendly staff and could continue but overall the best option in McAllen area

Good location and friendly staff. Breakfast could be of better quality, as we considered it to be below average compared with similar hotels that offer free breakfast.

There was an issues after checking in. We reserved a room with a king size bed and we were placed in a double. We eventually we placed in a room with a king size bed, it the whole deal took an hour and 15 minutes. There were lots of people checking in, and only 1 person at the front desk.