アストラル パルマ ホテル(Astral Palma Hotel)

住過最差的酒店 沒有之一，房間超級小，有蚊子，窗户都關不好。

We stayed at the Astrol Palma from November 2023 for sometime and found the hotel, it's staff and especially the food to be excellent. The food here is better than some of the big hotels in the area.We would recommend this hotel very higher

Thanks to all team for hospitality and amazing experience. The stuff is very helpful, delicious cuisine, diverse range of food. And perfect service of the restaurant, the waiters were helpful and polite. Will be back again.

The Waiting to get the room taks hours .the customer service very bad and not friendly at all. The hotel is very dirty ,The team service are awful for sure i will not come back to this hotel I am very disappointed

Long overdue. Hate writing negative reviews but our experience was so underwhelming and so expensive at the same time I feel I have a duty to warn would-be customers. We had an overall poor experience at this hotel. Paid a hefty sum of money for barely acceptable rooms. “Access to the beach” is a lie: you have access to a small piece of dirty land filled with dirty pebbles. Go to a different hotel if you want real access to a real beach (like Royal Beach). There was simply NO customer service whatsoever which is truly infuriating considering the amount of money you spend there. Every time I had to interact with the reception, I would find a twenty-something associate utterly indifferent to my concerns / requests. No one in the hotel seems to be trained to offer just mediocre customer service. There is no care, let alone no pride in assisting patrons. The food at breakfast, a staple in most 4-5 stars hotels in Israel, was hugely disappointing. Nothing was fresh, good or home made. Everything felt and tasted like straight out of the box. Some big things missing like smoked salmon, fresh fruits (available ones from cans, in syrup)… Whether it’s the industrial eggs or the frozen breads, literally everything was pre-prepared. Check the photos with comments. Huge, huge, huge let down. Rooms often not cleaned properly with details that will make you cringe. Absolutely positive my family and I will never go back.

Lovely hotel Excellent service from the entire hotel staff Big and clean rooms Taking care of every little detail! A neat dining room with plenty of everything Lovely chef! Clean and tidy pool. We will be back

We arrived for our honey moon, all our wishes and requests fulfilled. We even got as a gesture better room than we ordered, with jacuzzi and larger balcony. The hotel is in perfect location, near the largest mall in Eilat and right by the the center of Eilat. The breakfast was great, with a great variety of food and dishes. I would definitely recommend a stay in the hotel and will be back for a visit.

Rooms very clean and cleaned On a daily basis with clean towels. Cleaning staff and waitressing staff very pleasant. Breakfast lots to choose from and the freshly made omelette are gorgeous. Tables cleaned quickly. We didn’t use the pool area as we ventured out to the different beaches.

We came with very little expectations since it was the only hotel that had available rooms at Pesach. The hotel is fine. Everything is as average as expected but, for 3 days, no one cleaned our room. after several requests and still, nothing. We had no towels to shower since no one replaced them, we had to buy soap the third day. We called tje guest relations over and over just to get fresh towels. So… if you don’t have problem with basic service, you will do fine in Astral Palma.